Supervisor

GENERAL SUMMARY

Oversee the process of purchasing loans from our lender partners, supervise the disbursement of wires and oversee the delivery of mortgage loans to the secondary market, within strict timelines including pooling, delivering, creating trades and security instruments. Maintain relationships with internal and external partners.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Directly oversee and manage the performance and responsibilities of Document Custodian Specialists, including but not limited to monitoring timesheet compliance, ensuring production volume targets are met, facilitating training and professional development, and maintaining adherence to organizational policies and procedures.
• Supervise staff for QC underwriting and purchasing, which includes prioritizing and assigning tasks, conducting performance evaluations, training staff and making disciplinary recommendations to the Director. 
• Manage staff activities and ensure efficient daily operations.
• Develop checklists and procedures in Power Lender. Work with internal and external partners on workflows.
• Work with sub-servicer IHFA, financial advisors CSG and Hilltop Securities during loan delivery preparation.
• Complete GNMA delivery process within Power Seller, Power Lender and Mitas. Complete FNMA delivery process within Power Seller, Power Lender and Mitas. Maintain spreadsheet with pool numbers and contract numbers.
• Process Daily Early Check within Fannie Mae (FNMA) production system and resolve discrepancies as needed.
• Maintain data integrity for all systems.
• Maintain Secondary Market procedures and the Pooling & Securitizing Manual. Make updates as necessary.
• Weekly Reporting/Tracking of settlement data.
• Assist Director in completing monthly Quality Review of loan files per 10% selection for auditing purposes. Maintain lender scorecard regarding trailing documents and repurchases.
• Work with Director and internal and external auditors, as needed.
• GMEP eNotifications – reviewed daily.
• Ginnie Mae Settlements – TBA, Bond, Modifications
• Weekly updates – settlement data in collaboration with Hilltop Securities and CSG
• Coordinate and schedule monthly bond settlements
• Review and approve daily TBA Rate Lock Confirmations – as needed
• Update systems and load documents to VirPack when loan file exceptions are received from Director. – as needed
• Maintain the GNMA Commitment Authority log, GNMA Pool Numbers and Permanent EIN log.
• Employees are required to comply with safety regulations, procedures, and protocols.
• Perform other various duties as assigned.

MINIMUM QUALIFICATIONS

Education and Experience

• High school diploma or GED. Associates degree or above. Mastery of Loan Processor, Pre-Purchase UW, and Pre-Purchase QC duties.
• Four years single family mortgage, secondary market, loan processing or mortgage experience is required in lieu of college degree. 
• Experience with processing mortgage transactions, regulatory compliance, post-closing functions and familiarity with mortgage documents, data input and data quality are required. 
• The ability to analyze financial statements is a plus. 
• Computer skills; including Word, Outlook, and Excel. 
• Excellent written and verbal communication skills.
• Familiarity with Power Lender, Power Seller, and Virpack is a plus.
• Advanced skills with Excel are highly preferred. 
• Knowledge of federal, state, and local housing programs is helpful. 
• Underwriting experience is desired. 

Conditions of Employment

• N/A

KNOWLEDGE, SKILLS, and ABILITIES

• Basic knowledge of mortgage underwriting processes and practices is preferred.
• Knowledge of the mortgage pooling process and secondary marketing loan sales preferred.
• Familiarity with standard mortgage industry documents such as notes and security instruments.
• Relate to and interact with a non-traditional and diverse customer and employee population.
• Excellent interpersonal skills (tactfulness, cooperation, courteousness, and customer friendliness).
• Excellent written communication skills with demonstrated ability to write clearly, concisely, and effectively, with attention to detail for visually appealing output.
• Strong administrative skills with effectiveness in developing tasks and managing resources to achieve targets/goals.
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of basic accounting procedures.
• Ability to efficiently and accurately keyboard information, both computer and calculator.
• Strong computer skills with a proficiency in MS Word, Excel, and Outlook.
• Ability to multi-task while paying attention to details.
• Ability to manage multiple priorities simultaneously.
• Work independently
• Balance competing requirements and needs of client organizations.
• Exercise good judgment and focus on detail as required by the job
• Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone
• Use (or learn to use) computer software and systems applicable to the position
• Follow oral and written instructions and procedures
• Collect, organize, and interpret data and prepare accurate records
• Meet schedules and deadlines of the work unit
• Communicate in English effectively orally and in writing 
• Maintain well-organized materials, files, systems, and tools
• Adapt to changes in work situations and priorities
• Reason/analyze; use logic to identify and resolve problems
• Evaluate, organize, and summarize data and information

CORE EXPECTATIONS

• Provide Exceptional Customer Service to internal and external customers 100% of the time.
• Demonstrate a positive attitude
• Demonstrate respectful behavior
• Foster teamwork and collaboration
• Exhibit honesty and integrity in communications and actions 
• Take initiative 
• Dependable, Reliable, Adaptable and Productive
• Strive to become the subject matter expert in your position

Supervisors:

• Practice and uphold established Leadership Values
• Set clear goals and expectations to hold staff accountable
• Assume responsibility and hold yourself accountable for the overall performance of your department
• Provide timely follow-/response(s)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling or ventilation problems.

Employees in the position may be exposed to rude/irate customers, or other individuals. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performing the essential functions typically requires exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently. The work involves sitting most of the time. 

The work typically involves talking, hearing, and seeing; keyboarding, typing and use of a computer monitor; moving and organizing papers and other light office materials; filing and retrieving documents; and similar sedentary office work.

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MFA is an Equal Opportunity Employer.