Service Writer

Service Writer 

Hale Trailer Brake & Wheel, Inc is a multi-location, full-service trailer dealership with an immediate opening at its Baltimore, MD branch. We are looking for an experienced Service Writer to join our team of trailer professionals. 

This is a great career opportunity if you enjoy a dynamic, fast paced work environment. The Company offers competitive compensation and excellent medical, vision & dental benefits, paid holidays and vacation, life insurance, short- and long-term disability, safety and service awards and a matching 401k plan.

If you want to join the best team of trailer professionals on the East Coast, submit your resume now! 

 Responsibilities:   

• Estimate cost of repairs and prepares itemized service order, listing costs of parts and labor. 
• Initiate and control the service order process, secure customer’s signature, and close when completed. 
• Serve as a liaison between mechanics and customers. 
• Comply with all Company policies, DOT, OSHA and other governmental standards and regulations. 
• Handle payments of invoices (cash, credit charges, checks) per company policy 
• Check in equipment for service work and sign out completed work to customers
• Other duties as assigned 

Requirements: 

• 3 years of experience as a heavy-duty truck and trailer mechanic preferred. 
• Some previous experience with Heavy Haul, Walking Floor, Dumps, and other types of trailers preferred. 
• Must have strong organizational skills to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames. 
• Some previous experience with fabrication, suspensions, air brakes, electrical systems, hydraulics, body repairs and welding. Liftgate and refrigeration units, experience a plus. 
• Must present a professional, highly motivated, positive, results oriented, problem-solving attitude. 
• Must have good communication & strong computer skills. 
• Must be able to work independently in a fast paced and dynamic environment. 
• Must adhere to all Company policies including safety policies. 
• Must pass a standard pre-employment drug test and physical. 
• Must have valid driver’s license without violations.