Rooms Controller - Reserve

Role: Rooms Controller is responsible for communicating and keeping track of all room inventory. They coordinate with other departments the execution of preparing group, VIP rooms and any other special room requests; and to perform job responsibilities satisfactorily and to according to department standards.     Adheres to all Company, Safety and Department policies and procedures.  Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations.  Builds brand loyalty by living the JW Marriott Core Values.

SKILLS/QUALIFICATIONS:   

• Must be literate and able to communicate in English.
• Must possess a high school diploma or GED. College or technical training preferred.
• Must have a minimum of six months experience in hotel front office operations.
• Excellent customer service skills and telephone etiquette. 
• Must possess basic computer skills to include Word, Excel, Internet and e-mail. 
• Must have experience with money handling procedures.

REQUIRED CERTIFICATE/LICENSE:  None

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:

• Assigns group, VIP and special request rooms
• Communicates with front desk associates any special needs on a daily basis
• Assists the front desk as needed in daily operations
• Coordinates with Housekeeping and Engineering on room maintenance issues
• Completes the Daily Rehearsal accurately, everyday
• Uses group resumes to make sure front office is prepared for each group’s rooming needs
• Ensures room inventory is properly maintained.
• Knowledgeable of all emergency procedures and policies.
• Communicates all pertinent information to Front Office Management.
• Ensures all daily tasks are completed.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:  

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a (type of location, i.e. office, kitchen, restaurant, casino, etc) environment and in other locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.   A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
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• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.  
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 15 lbs.
• Requires lifting items weighing up to 15 lbs.
• Prolonged periods of standing and/or walking  
• Requires eye/hand coordination.  
• Requires use of standard office equipment. 
• Requires basic math.  
• Requires the ability to distinguish letters, numbers and symbols.   
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 
• Exposure to cleaning chemicals