Revenue Cycle Management Specialist - Billing Support

As a part of our Billing Support Team, within the Revenue Cycle Management department, your primary responsibility is to assist patients with understanding their medical bills and resolving any billing issues. This includes explaining various billing components such as deductibles, coinsurance, out-of-pocket expenses, copays, and denials. Additionally, you will process credit card payments, communicate with other departments to address discrepancies, and ensure the accuracy of patient statements. 

Who We Are: 

JAG Physical Therapy’s care-first model of rehabilitation may be the change you are looking for! JAG Physical Therapy, a comprehensive outpatient, orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York, is seeking compassionate and motivated individuals to join our winning team! JAG has been honored by the area’s top publications as the best in the business based on growth and outcomes and is considered the Gold Standard for physical therapy care by the Metro area’s largest healthcare systems and insurance providers.  

What You’ll Love About Us: 

• Competitive pay
• Health, Dental, & Vision Benefits
• HSA Options including dependent care, medical, and commuter benefits
• $10,000.00 Term Life Insurance benefit at NO cost to employees
• up to 3 weeks PTO
• 401(k) with company match
• Yearly review for growth opportunities
• Tuition discounts for employees and their families
• TicketsAtWork and LifeMart company perks
• Our workplace fosters a close-knit and supportive environment where individuals genuinely care for and uplift one another, creating a strong sense of unity and camaraderie 

What You’ll Need: 

• High School or GED
• 2 to 3 years related work experience with Physical Therapy experience preferred
• Experience in EMRs and other medical billing software
• Knowledge of billing requirements and regulations of major payers
• Problem solving skills with attention to detail
• Strong verbal and written communication skills
• Excellent Customer service
• Proficient computer skills and knowledge of Microsoft Office
• Ability to prioritize and manage multiple tasks

What You’ll Do: 

• Answer patient calls and provide clear explanations of their medical statements.
• Help patients understand billing terms such as deductibles, coinsurance, out-of-pocket expenses, copays, and denials.
• Address patient inquiries and concerns with empathy and professionalism.
• Billing and Payments:
• Process credit card payments securely and efficiently.
• Assist patients with setting up payment plans if needed.
• Communication and Coordination:
• Collaborate with other departments to review and resolve billing discrepancies.
• Ensure accurate and timely updates to patient accounts.
• Monthly Statement Runs:
• Prepare and send out monthly statements to patients.
• Ensure all statements are sent by the end of the month.
• Accuracy and Compliance:
• Verify the accuracy of patient statements and billing information.
• Adhere to company policies and regulatory requirements

Important Disclaimer Notice: 

The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Employee may be required to perform. The employer reserves the right to revise this job description at any time and to require Employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment. What you will love about our section is based on full-time employment with the company is not guaranteed based on employment type.