Restaurant Captain/Assistant Manager

About Us

Kizuki Ramen & Izakaya is a Japanese-style ramen restaurant dedicated to authenticity and excellence. With over 15 locations across four states, we are passionate about cultivating team development and sustainable business growth.

About the Role

Restaurant Captain/ Assistant General Manager plays a key leadership role, supporting the General Manager in daily operations while ensuring our Standard Operating Procedures (SOPs) are upheld, the team is well-trained, and guests receive exceptional service.

Restaurant Captains lead by example, energize the team, and ensure the restaurant consistently meets or exceeds operational standards.

We look forward to learning more about you and what you can bring to our team!

Key Responsibilities

• Greet and assist guests with a friendly and professional demeanor; respond to feedback and concerns appropriately.
• Train team members and uphold company standards in food preparation, service, and cleanliness.
• Monitor food quality and manage food cost controls.
• Communicate daily goals and support team members during busy shifts.
• Coordinate work schedules, cleaning checklists, inventory, and supply orders.
• Resolve operational issues promptly, including customer concerns and training gaps.
• Clearly communicate procedures, standards, and expectations to the team.
• Lead training across all stations using hands-on guidance and our learning management system.
• Learn basic maintenance of kitchen equipment.
• Conduct daily quality checks to ensure operational consistency and high standards.
• Perform other duties as assigned.

Requirements

• Minimum 2 years of experience in customer service, food service, or a related field.
• High school diploma or GED.
• Proficiency in spoken and written English.
• Valid food handler’s permit (or willingness to obtain one).
• Alcohol server permit preferred.
• Strong attention to customer needs and detail-oriented service.
• Excellent verbal communication and leadership skills.
• Ability to perform in a fast-paced environment.
• Strong training, coaching, and team development skills.
• Solid organizational and problem-solving abilities.
• Ability to stand and walk for extended periods.
• Comfortable working in variable temperatures and around chemicals, smoke, or airborne particles.

Life at Kizuki Ramen & Izakaya

• Paid time off 
• Free meal during each working shift
• Employee discounts to enjoy our products.
• Competitive pay plus tips.

Your Well-Being

• Opportunity to enroll in medical, dental, and vision insurance plans (eligibility requirements apply)
• Employee Assistance Program (EAP), Teladoc, and Life AD&D insurance.
• Pre-tax savings options for public transit and parking expenses.

Your Growth

• Training and development support to help you advance in your career.
• An inclusive, diverse environment where everyone belongs.
• A dynamic, team-first culture that makes work rewarding and fun.