What are the responsibilities and job description for the Patient Service Representative position at ADP Workforce Now?
We are seeking a dependable, customer-focused Patient Services Representative to join our team. This position plays an important role in coordinating patient movement, supporting front desk operations, and ensuring patients receive a welcoming, professional experience throughout their visit.
If you enjoy working with people and thrive in a fast-paced healthcare environment, we'd love to hear from you!
Benefits: Medical, Dental, Vision, Group Life/AD&D, Flexible Spending, Paid Time Off, Voluntary Life, 6 paid holidays per year, 3% Safe Harbor Contribution, and 401K
Education and/or Experience:
- Required High School diploma or GED
- One (1) to two (2) years of customer service experience, preferred
- One (1) to two (2) years of front desk/registration experience, preferred
- Registration, Insurance, and Scheduling experience; healthcare preferred
Education and/or Experience:
- Required High School diploma or GED
- One (1) to two (2) years of customer service experience, preferred
- One (1) to two (2) years of front desk/registration experience, preferred
- Registration, Insurance, and Scheduling experience; healthcare preferred
Skills and/or Qualifications (not limited to):
- Type 30-40 wpm
- 1-4 years’ experience in high-volume interactive customer service
- Fluent Medical Terminology, orthopaedics preferred
- Ability to prioritize and perform multiple tasks simultaneously
- Ability to understand and carry out complex oral and written instructions
- Proficient in Microsoft Office Outlook, Word, Excel, Power Point, and Adobe Acrobat
- Excellent customer service, verbal, and written communication skills
- Knowledge of HIPAA guidelines and regulations.
Physical Requirements:
- Prolonged period of sitting at a desk and working on a computer
- Prolonged periods of being on phone calls
- Bending/twisting/lifting
- Ability to lift and/or carry up to twenty (20) pounds
- Keen sense of eyesight and hearing
- Ability to stand or sit for an extended period
- Ability to lift, grip, carry, touch, speak, and listen
Essential Duties and Responsibilities (not limited to):
- Greet patients and visitors in a prompt, courteous, and helpful manner with excellent customer service
- Oversees waiting area, coordinate patient movement and report problems to immediate supervisor
- Obtain insurance cards(s) and photo identification to upload into EMR.
- Obtain and verify accuracy of patient demographic and insurance information.
- Prepare and verify time of service (TOS) collections
- Verify and resolve eligibility issues for all upcoming patient appointments at all locations
- Resolve and complete front desk bucket tasks in EMR
- Resolve and complete patient requests and respond to general information in EMR
- Work cooperatively with patients, vendors, clinical staff, administrative staff, leadership team, and physicians
- Scan internal and/or external documentation into appropriate patient records
- Collection of payment on account(s), Durable Medical Equipment payments, copays, and past due balances
- Answer and facilitate operator calls, direct patient and vendor calls accordingly with excellent customer service
- Comply with Federal HIPAA regulations and practice policies for the privacy and security of patient information; explain the law and our privacy policy to patients as needed; maintain appropriate documentation of access to medical records
- Assist clinical staff with patient form completion
- Assist and review medical records for completeness and scan documents into EMR
- Respond to requests for information from PHI according to established policies and procedures
- Assist with coverage of all front desk reception areas/departments when needed
- 50%-75% Travel is required to cover front desk satellite clinics when needed
- Regular in-office attendance is required
- Maintain a clean workspace