What are the responsibilities and job description for the PATIENT ACCESS REPRESENTATIVE position at ADP Workforce Now?
About Legent Health
At Legent Health, our mission is simple yet profound: “To provide first-class health care that puts YOU first.”
Our vision reflects our commitment to excellence: “Through robust physician partnerships, become a nationwide leader in compassionate, quality healthcare focused on the patient and available to everyone.”
Our values, also known as our brand pillars, define how we stay true to our identity in the healthcare industry and the communities we serve. These values are central to everything we do:
- Respect: We honor the time and trust of both patients and physicians by delivering organized, efficient services that ensure a seamless healthcare experience.
- Service: We are committed to highly personalized care for patients, their families, and the physicians who serve them, driving optimal outcomes for all.
- Leadership: We strive to be a trusted leader through innovation, clear communication, and unwavering dedication to excellence across our employees and partners.
Joining Legent Health means being part of a team that lives these principles every day, as we build a future focused on compassionate, quality care.
About the Role
The Patient Access Representative is an administrative assistant who is responsible for helping patients gain access to medical treatment facilities. Critical requirement is in communicating well with members of the public and accurately recording data. In a medical setting, a patient access representative processes the information required for admittance, dismissal, and insurance billing.
POSITION’S ESSENTIAL RESPONSIBILITIES:
- Greets patients and their caregivers and records pertinent information into a computer database.
- Records insurance information and obtains pre-approval for treatment if needed.
- Relays information between patients and other staff members and provides them with updates as needed.
- Prioritize the order of care so that the most critical patients are seen first.
- Keeps paper and electronic medical records, and updates these records as needed.
- Provides information to insurance companies to assist with billing.
- Assists patients during checkout, and ensures they have post-treatment instructions if required.
- Refers individuals to outside agencies when unable to meet their needs.
- Calculates payment information, accepts funds, and credits accounts accordingly.
- All other duties as assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- High School Diploma or GED required.
- Strong computer skills in MS Office/Windows (Word, Excel, Outlook, and EMR).
Why Join Legent Health?
Legent Health fosters an environment where team members are empowered to deliver exceptional care while growing professionally within a supportive, values-driven culture.
We Offer:
- Competitive salary and performance incentives
- Comprehensive benefits package
- Paid time off and wellness programs
- Career development and training opportunities
Equal Employment Opportunity (EEO) Statement
Legent Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
I-9 and E-Verify Compliance:
Employment eligibility will be verified through the U.S. Department of Homeland Security’s E-Verify system. All applicants must provide valid documentation to establish identity and authorization to work in the United States, as required by federal law.