What are the responsibilities and job description for the Parts Counter Sales position at ADP Workforce Now?
M&K Truck Centers is seeking a Parts Counter Salesperson / Parts Advisor to join our team. In this role, you will provide exceptional customer service while helping customers identify and purchase heavy-duty truck, diesel engine, and commercial vehicle parts. This position works closely with technicians, drivers, fleet customers, and repair facilities to ensure timely parts support and inventory accuracy.
Key Responsibilities:
Assist customers, technicians, and fleet accounts with identifying and purchasing heavy-duty truck parts.
Research parts using electronic catalogs, manufacturer resources, and dealership systems.
Process walk-in, phone, and email parts orders accurately and efficiently.
Maintain inventory accuracy through cycle counts and stock replenishment activities.
Receive, stock, organize, and label incoming parts inventory.
Recommend alternative or superseded parts when original parts are unavailable.
Support warehouse and parts department operations to ensure customer satisfaction.
Process returns, warranty claims, exchanges, and credits according to dealership procedures.
Qualifications:
1 year of experience in parts sales, parts counter operations, automotive parts, diesel parts, or heavy-duty truck parts.
Knowledge of Mack, Volvo, Isuzu, Hino, Cummins, or other commercial truck parts preferred.
Experience using CDK, Procede, or other dealership management systems preferred.
Strong customer service, communication, and problem-solving skills.
Ability to research parts through electronic catalogs and manufacturer systems.
Basic inventory management and warehouse experience preferred.
Ability to work in a fast-paced environment while maintaining accuracy.
High school diploma or equivalent preferred.
What We Offer:
Competitive salary and benefits package, including an ESOP program.
Opportunities for professional development and growth.
A supportive and dynamic work environment.
For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995.
9:30 AM - 6:00 PM. Monday - Friday
Salary : $65,000 - $120,000