What are the responsibilities and job description for the Parts Administrator, Outside Sales position at ADP Workforce Now?
Primary Objective of Position:
To answer phone calls and emails, do parts research, manage order-related activities for outside customers, perform departmental support functions and special assignments as requested, working under general supervision. Conduct yourself professionally, according to management policies and general business operations, using discretion and sound judgment.
Major Area of Accountability:
- Review requests and inquiries for accuracy of the information given and use research tools for proper identification. Provide answers via phone or email in a friendly and professional manner. Be able to process payment over the phone for customer orders.
- Work with Customers, and other Internal contacts, as necessary towards successful parts program development, promoting the sale of parts in a helpful and assertive manner.
- Assist with integration of D365 and Salesforce into standard processes.
- Promote company and department goodwill with all contacts.
- Assist with expansion and development of parts sales as requested.
- Perform other duties as assigned.
EXPERIENCE DESIRED:
- Successful experience in a customer support role.
- Hands-on work with motorhome/RV systems or general mechanical knowledge will be helpful.
- Experience with engineering drawings will be helpful.
SPECIAL SKILLS OR TOOLS REQUIRED:
- Display strong written, verbal, and listening communication skills.
- Be customer focused and adaptable to various personality types.
- Display the ability to multi-task and prioritize a workload.
- Computer skills and the ability to be on a computer is a requirement, must be open to learning highly desired skills if hired.
- Computer skills, especially with Microsoft Office, D365 and Salesforce highly desired.