Order Entry and Customer Care Coordinator (Temporary)

JOB TITLE: Order Entry and Customer Care Coordinator                                                                       FLSA STATUS:  Non-Exempt

 SUPERVISOR’S TITLE:  Customer Care Supervisor

General Summary:  

Are you the kind of person who thrives on precision, loves helping others, and believes that behind every successful customer experience is a solution-driven coordinator?  If so, we want to hear from you.  

ProEgg is looking for a motivated, customer-centric Order Entry and Customer Care Coordinator (Temporary Oct-Dec).  You'll be the go-to expert for accurate input of customer orders, responding to inquiries, resolving customer concerns, and ensuring our customers' needs are met. You’ll work closely with sales, logistics, and support teams to deliver a smooth experience from order to delivery.

What’s in it for you?

• A team that values communication and collaboration
• Start time 7:00 AM (some flexibility) Tues-Sat with afternoons off. c
• A company culture built on opportunity and continued improvement.

Duties/Responsibilities:

• Receives and prepares requests from the sales team or customers for sales orders, price quotes, order adjustments and order cancellations.
• Builds rapport with customers and ensures they receive excellent customer service.
• Uses computer system to retrieve necessary customer information, inventory information and purchase order status.
• Provides pricing, shipping dates, anticipated delays, and other order information to customers.
• Drafts purchase orders and invoices.
• Works closely with the supply chain department to ensure customer orders can be met and in the specified time frame.
• Maintains files of active orders and updates with changes to orders.
• Accurately maintains customer accounts to ensure billing information is correct.
• Communicates effectively with sales, supply chain and accounting departments.
• Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to maintain good customer relations, including handling customer complaints in a professional and calm manner.
• Proficient computer skills, including word processing, spreadsheet software, and database applications.

Education and Experience: High School Diploma or equivalent required. 3-5 years in customer service setting preferred.

Physical Requirements: Ability to lift 10-15 lbs. Ability to sit or stand for prolonged periods of time.

Working Conditions: Standard office setting.  

Other Duties:  This job description is intended to describe the general nature and level of work being performed by individuals assigned to this classification.  It is not meant to be all-inclusive or restrictive and other duties may be assigned, and may be subject to revision at any time.    Individuals may be required to perform duties outside of their normal responsibilities, as needed. 

 At ProEgg, we have a vested interest in the personal, financial, and professional objectives of our employees. We offer a competitive benefit package including health, dental, vision, and life insurance, 401k, and paid time off. This position is expected to pay between $20 – 23 per hour depending on applicable experience and location.  Factors that may be used to determine actual salary include education (or applicable experience), training, job location, competencies relevant to the role, and internal equity. We offer a competitive benefits package including health, dental, vision, and life insurance, 401k, and a work environment that provides an opportunity excel both professionally and personally. Benefit options are described at https://proegg.com/careers/#stack-benefits.

 Applicants must be authorized to work in the US, without employer-sponsorship. ProEgg does not sponsor individuals for employment-based visas and does not participate in any OPT training program.

 ProEgg will not be partnering with third-party recruiters on this position.

Equal Opportunity Employer
ProEgg Inc. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws. Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline, and termination.