What are the responsibilities and job description for the Mortgage Processor I position at ADP Workforce Now?
Mortgage Processor
The closing date is on the calendar. The homebuyer is making plans. Behind that moment is a loan file full of details that need to come together.
As a Mortgage Processor at Air Academy Credit Union, you'll help make that happen.
You'll prepare mortgage files for underwriting, review documentation, coordinate with lending partners, and keep important deadlines on track. When something is missing or a question needs an answer, you'll help find the next step before it becomes a bigger problem.
If you're someone who enjoys making sense of complicated details, staying a step ahead, and helping people move closer to homeownership, this could be a great place to put your experience to work.
What You'll Do
- Get loan files ready for underwriting. Prepare complete, accurate mortgage loan files according to AACU's internal guidelines and applicable investor requirements. Research investor and agency guidelines when needed. Collect and follow up on underwriting conditions.
- Put your mortgage knowledge to work. Apply guidelines and submission requirements for conventional, FHA, VA, and down payment assistance loan programs.
- Keep the details right. Review applications, disclosures, and supporting documentation for applicable investor, HMDA, TRID, FHA, VA, Fannie Mae (FNMA), and Freddie Mac (FHLMC) requirements.
- Stay ahead of deadlines. Monitor your loan pipeline and the closing calendar, follow up on outstanding items, and help prevent avoidable delays.
- Keep people informed. Communicate proactively with members, mortgage originators, underwriters, credit union associates, real estate professionals, and other lending partners throughout the process.
- Manage the moving pieces. Balance multiple loan files, changing priorities, documentation needs, and department service expectations without losing track of the details.
- Help create a smoother experience. Look ahead, anticipate what each file needs next, and bring accuracy, organization, and dependable follow-through to every stage of the process.
You'll Probably Thrive Here If
- Details matter to you. You know a missing document or overlooked requirement can affect an entire loan timeline.
- You stay organized when things get busy. Multiple files, shifting deadlines, and new requests don't throw you off track.
- You communicate before someone must ask. You keep members and lending partners informed and address potential issues early.
- You like solving problems. When a file gets complicated, you're willing to research, ask questions, and work toward a solution.
- You take ownership of your work. People can count on you to follow through and keep things moving.
- You care about getting it right. Accuracy, compliance, and the member experience all matter.
- You enjoy working with a team. You're comfortable managing your own responsibilities while collaborating with originators, underwriters, and other lending partners.
What You'll Bring
- Mortgage processing experience - At least one year of first-mortgage processing experience is preferred.
- Mortgage program knowledge - Working knowledge of conventional, FHA, and VA loan programs, including applicable guidelines and documentation requirements.
- Organization and accuracy - Ability to review complex documentation, manage multiple files, meet deadlines, and maintain accurate records.
- Clear communication - Strong written and verbal communication skills when working with members, mortgage professionals, and internal teams.
- Technical confidence - Comfort working in mortgage loan origination systems, reviewing electronic documentation, and learning new technology. Experience with Encompass is preferred.
- Experience – Two to four years of experience/knowledge of mortgage loan processing required.
What You'll Build Here
You'll have the opportunity to deepen your mortgage processing expertise while working with different loan products, investor requirements, and lending partners.
That includes:
- Building deeper knowledge of conventional, FHA, VA, and down payment assistance programs.
- Strengthening your understanding of investor and regulatory requirements.
- Developing strong working relationships with mortgage originators, underwriters, members, and real estate professionals.
- Building a reputation for accurate files, clear communication, and dependable follow-through.
- Continuing to grow your skills within AACU's mortgage team.
Schedule and Work Location
This position offers the possibility of a hybrid work arrangement, with remote work available two to three days per week based on demonstrated ability to work independently with limited supervision.
Primary work location will be at our corporate headquarters in Colorado Springs, CO.
Training and Support
You'll work with AACU's mortgage team as you learn internal procedures, investor requirements, systems, and processing expectations.
Pay and Benefits
Pay is based on relevant mortgage loan processing experience. The ranges below represent the low and high ends of the base hourly pay range for each level.
Position | Experience | Grade | Hourly Pay Range |
Mortgage Processor I | 1–2 years | GV 800 | $20.50–$24.10 |
Mortgage Processor II | 2–4 years | GV 900 | $22.50–$26.45 |
Full-time AACU employees receive benefits including:
- Paid sick and vacation time
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with 6% company match
- Tuition reimbursement after 90 days of employment
- Auto loan discounts
- Mortgage loan discounts
- Opportunities to build new skills and grow within the credit union
A Little About AACU
A home is more than a loan. It's where someone starts a new chapter, makes memories, and builds a life.
Your work helps make that possible.
At Air Academy Credit Union, we believe financial services should help people move forward. That means doing what's right, not what's easy, and finding solutions that fit real life.
We serve more than 43,000 members and manage more than $810 million in assets. We're also committed to supporting the communities where our members live and work.
Ready to Help Bring the Details Together?
If you're ready to put your mortgage processing experience to work with a team that values accuracy, communication, and follow-through, we'd like to hear from you.
We anticipate this job posting to close on November 9, 2026. Please submit your application at your earliest convenience to be considered for this position.
AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks, and criminal background checks. AACU uses E-Verify to check that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.
Salary : $21 - $26