What are the responsibilities and job description for the Membership Director position at ADP Workforce Now?
The Fitness Equation is looking for a professional, performance-driven Membership Director.
Responsibilities
- Building, leading, and developing a team of skilled, successful Fitness Consultants (membership staff) in order to hit monthly goals set by executive management.
- Overseeing and participating in Fitness Consultant appointments with members and membership related events to ensure the highest level of success.
- Developing business relationships through prospecting in your personal network, TFE members, community surrounding the club, businesses and organizations and through leads provided by company.
- Setting appointments to present membership offerings with a strong emphasis on relationship building and helping the customer achieve their fitness goals.
- Obtaining signed agreements from new members in effort to meet and/or exceed all quotas.
- Managing and maintaining all prospect information in database to 100% accuracy
- Providing customer satisfaction and retention support as needed to maintain existing client relationships.
- Providing management with accurate forecast, funnel and all additional required activity/sales metrics.
- Up-selling existing customer base with add-on memberships and POS promotional packages such as FitEQ and SuperKidz training programs.
- Attending weekly meetings, trainings and coaching sessions with direct supervisors and/or senior management.
Qualifications
- High School diploma minimum; Associate or Bachelor degree in fitness, business, customer service, or related field preferred.
- 2 years previous sales and account management experience; previous sales experience in the fitness industry preferred.
- Must learn and utilize The Fitness Equation’s consultative sales process.
- Must have a passion for fitness and working with people.
- Must be well-organized and able to maintain accurate notes.
- Must be a self-starter with a strong work ethic.
TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.