Medical Reception Call Center 2

We are excited to announce that we are looking for a Full Time, Medical Receptionist Call Center 2 at Gastroenterology of Ocean County in Tom’s River, NJ. 

About the Role:

The Medical Reception Call Center 2 position plays a critical role in ensuring seamless communication between patients and healthcare providers within the health care and social assistance industry. This role is responsible for managing high volumes of inbound and outbound calls, scheduling appointments, and providing accurate information regarding medical services and policies. The successful candidate will act as the first point of contact for patients, demonstrating professionalism, empathy, and efficiency to enhance patient satisfaction and support clinical operations. This position requires the ability to handle sensitive patient information with confidentiality and comply with healthcare regulations such as HIPAA. Ultimately, the role contributes to the smooth operation of medical facilities by facilitating effective communication and administrative support in a fast-paced call center environment.

Responsibilities:

• Answer and manage a high volume of incoming calls from patients and healthcare providers with professionalism and courtesy.
• Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems or scheduling software.
• Provide patients with clear and accurate information about medical services, office policies, and insurance procedures.
• Document patient interactions and update records promptly while maintaining strict confidentiality and compliance with HIPAA regulations.
• Collaborate with clinical and administrative staff to resolve patient inquiries, coordinate referrals, and escalate urgent issues as needed.

Skills:

In this role, strong communication skills are essential for effectively interacting with patients and healthcare providers, ensuring clarity and empathy in every conversation. Organizational skills are used daily to manage appointment schedules and maintain accurate patient records, which helps prevent errors and delays. Proficiency with technology, including EHR systems and call center software, enables efficient handling of patient data and streamlines workflow. Problem-solving skills are applied when addressing patient concerns or coordinating with clinical staff to resolve scheduling conflicts or urgent requests. Additionally, knowledge of healthcare regulations and confidentiality requirements ensures that all patient information is handled securely and ethically throughout daily operations.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical reception or call center environment, preferably within healthcare.
• Proficiency with computer systems and scheduling software.
• Strong communication skills, both verbal and written.
• Ability to handle confidential patient information in compliance with HIPAA.

Preferred Qualifications:

• Certification in medical office administration or related field.
• Experience with electronic health record (EHR) systems such as Epic or Cerner.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Knowledge of medical terminology and insurance verification processes.
• Customer service training or certification.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.