Maintenance Engineer at Warren Street Hotel

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Title: Maintenance Engineer

Location: Warren Street Hotel

Position Type: Non-exempt

Reports To: Chief Engineer

Job Description:

Maintain the entire hotel, including the physical structure, furniture and furnishings, mechanical, HVAC, and related equipment, ensuring Firmdale's exceptional standards and attention to detail in guest rooms and throughout the hotel.

Duties & Responsibilities:

• Resolve repair issues in guest rooms and suites, including lamps, switches, faucets, sinks, furniture, wallpaper, carpet, and tile
• Respond to guest requests for minor repairs and maintenance assistance
• Promptly respond to and update information in HOTSOS software
• Complete and document total room preventive maintenance rotation, keeping proper records and ensuring Firmdale SOPs
• Perform routine maintenance tasks, including troubleshooting, repairing, and maintaining equipment and machinery
• Check Smoke and Carbon Monoxide alarms in guest rooms, lobby, meeting spaces, public areas, and the back of the house on a regular schedule
• Change filters and perform minor HVAC repairs
• Repair and maintain equipment, including vacuum and floor cleaning machines
• Regularly work independently without close supervision
• Be knowledgeable and able to follow hotel emergency and fire safety procedures
• Understand the Do Not Disturb (DND) procedure
• Be highly attentive to small details
• Work as part of a team, assisting others when requested
• Practice good communication with the Chief Engineer, Supervisor, and all other members of the Hotel Management Team
• Consistently demonstrate Firmdale standards of customer service
• Be knowledgeable of hotel fire and emergency procedures
• Adhere to all safety protocols and always maintain a clean, hazard-free work environment
• Maintain a high standard of personal hygiene and appearance
• Have thorough knowledge of the hotel and the company
• Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships, and Resilience
• Carry out any other reasonable duty to assist in the smooth running of the company

Requirements:

• Be able to stand and walk between locations for a complete 8-hour shift, 5 days a week
• Ability to bend, twist, push, and pull furniture and equipment
• Kneeling, bending, crouching, and climbing are required
• Must be able to seize, grasp, turn, and hold objects with hands
• Ability to lift up to 50 pounds
• Ability to read and understand blueprints and schematics
• Ability to communicate both written and verbal and use systems to document activities
• Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays

Experience & Education:

• 2 years of experience in a building maintenance engineering role, preferably in a 5-star hotel
• Demonstrated work experience with mechanical, electrical, plumbing, and building maintenance. HVAC experience is preferred
• Certification in above trades, completion of seminar for specialized training such as Fire Safety Director, FDNY COF’s for Sprinkler & Standpipe, back-up generator preferred
• Knowledge of HOTSOS preferred 
• Excellent problem-solving with the ability to diagnose issues and identify effective solutions
• Experience reading, understanding, and interpreting technical manuals, schematics, and blueprints is preferred

What We Offer:

• Competitive salary 
• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry-cleaning service 
• Commuter transit benefits available Day 1 
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more 
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs 
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Crosby Street Hotel 

• Three Michelin Keys, 2024, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• The Best Boutique Hotels in New York City, Travel Leisure, 2024
• Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

• Two Michelin Keys, 2025
• The Hot List, Conde Nast Traveller, 2024
• The IT List, Travel Leisure, 2024
• World's Greatest Places, TIME Magazine 2024
• The Best Boutique Hotels in New York City, Travel Leisure, 2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

• Three Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
• Best Afternoon Teas in New York City, Vogue, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at the Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.