What are the responsibilities and job description for the Loan Servicing Specialist II - Consumer position at ADP Workforce Now?
About the Opportunity
There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.
For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.
If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.
Why You'll Love Working Here
- Certified Great Place to Work®
- Competitive pay
- Annual incentive/bonus potential
- Comprehensive benefits package including health, dental, vision, life, and AD&D
- 401(k) plan with employer match
- Generous paid time off and holidays
- Tuition reimbursement and professional development opportunities
- Opportunities for professional growth and career development
- Meaningful work that positively impacts our members and communities
About the Role
As a Loan Servicing Specialist II – Consumer, you’ll be a trusted expert on our consumer loan portfolio, handling more complex servicing work with increasing independence. You’ll resolve issues, keep our data accurate, and help our members and internal teams get the answers they need. You’ll also share your knowledge with Level I team members and help us find better ways to work. This is a hybrid position based in our Canton, MA office, with three days onsite each week.
What You'll Do
- Perform advanced servicing activities across consumer loan products, including complex transactions, adjustments, and exception processing
- Process and review payoffs, billing activities, and account maintenance to ensure accuracy and compliance
- Reconcile general ledger accounts, research variances, and resolve discrepancies independently
- Analyze servicing reports and identify issues related to payments, billing, and account status
- Serve as a point of contact for escalated member and internal inquiries, providing resolution and guidance
- Use servicing systems and vendor platforms to manage loan activity and ensure data integrity
- Support specialized workflows such as lease servicing, GAP processing, and exception handling
- Assist with quality control reviews and ensure adherence to policies and regulatory requirements
- Identify and recommend process improvements to enhance efficiency and accuracy
- Provide guidance and informal support to Level I staff
What We're Looking For
- High school diploma or equivalent
- 3–5 years of experience in loan servicing, banking operations, or financial services
- Strong understanding of consumer loan servicing, including auto, unsecured, and lease products
- Experience with reconciliation, reporting, and exception handling
- Strong analytical and problem-solving skills
- Intermediate proficiency in Microsoft Office applications
- Clear communication skills and a collaborative approach to working across teams
- Preferred: hands-on experience with lease servicing or GAP processing
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $22.50 - $24.50 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.
This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.
At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.
#LI-Hybrid
Salary : $23 - $24