Lead Patient Service Representative

Koch Eye Associates is proud to have served the residents of Rhode Island with field-leading eye care for almost 40 years. We began our practice in 1981 out of a small office in Warwick, and now we have eight locations spanning Warwick, Cranston, North Kingstown, Wakefield, and Woonsocket. Our dedicated team of ophthalmologists and optometrists is devoted to providing top-notch, stress-free care to our patients.

Description

The Lead Patient Service Representative is the point person the for the Patient Service Representative Team. The team is tasked with coordinating communication, managing patient inquiries, and ensuring a positive and efficient patient experience while adhering to patient confidentiality and privacy regulations.

Duties and Responsibilities:

• Patient registration, scheduling, data entry and processing.
• Ensure that the Patient Service Representative Team always has coverage.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual.

Requirements:

Knowledge, Skills, and Abilities:

• Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.
• Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
• Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.

Education:

• High School Diploma or equivalent

Typical Physical Demands:

• Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
• Ability to see, hear, and speak with sufficient capability to perform assigned tasks
• Driving independently to other facilities

Our full-time employment package offers:

• Medical, dental, and vision insurance begins first day of the month following date of hire
• FSA and HSA
• Paid long-term disability (LTD)
• Paid LIFE and AD&D insurance
• Paid Time Off (PTO) and holidays
• 401k Plan
• Competitive salary
• Career growth and leadership development

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.