LABORATORY SERVICES SUPPORT STAFF

POSITION PURPOSE: 

This is a limited technical position in the collection and preparation of specimens for laboratory testing and performance of approved waive Tests. Duties performed follow standardized lab practices and procedures under the supervision of a Licensed Medical Technologist or the Lab Supervisor. Also, duties will include revenue collection including cash handing, ensure that the Billing and Encounter Forms are processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from data Processing.

POSITION REQUIREMENTS / QUALIFICATIONS:

Education/Experience:    
Graduate from a standard high school or GED equivalent. Appropriate clinical lab techniques in an accredited training institution. Six (6) months phlebotomy experience preferred. Certified Lab Assistant or Certified Phlebotomist. ICD 9 Coding experience preferred. Experience in Patient Financial Services. Knowledge of Medicaid / Medicare, Kid Care, other Health Insurance, sliding fee scale and financial setup preferred.
    
Licensure / Certification:    
Applicable and/or available License as Laboratory Technician, Certified Laboratory Assistant, Phlebotomist, Medical Assistant or Certified Nursing Assistant from the State of Florida. CPR certification.
    
Skills / Ability:
Basic computer knowledge, phlebotomy skills, and knowledge of cashiering functions. Ability to relate to diverse ethnic population. Must have clerical skills, ability to type 20 – 30 wpm. Ability to demonstrate effective oral and written communication skills. Bi-lingual preferred.


POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION)

Performs blood drawing and processing duties or occasionally reference as part of a team collects blood from infants and adults by micro and macro techniques for complete counts or component.

Must have the skills needed to obtain blood from difficult veins using both the syringe and vacutainer.

Instructs patients in the proper preparation and collection of timed specimen.

Prepares blood samples for a large volume of routine chemistry tests, including listing of specimens, examining samples, to see if blood is ready for testing, checking the condition of serums and placing blood in tubes for processing.

Performs waive lab procedures, e.g. pregnancy test and urine dipstick.

Post laboratory billing and payments into Intergy computer.

Accurately identifies the assigned lab based on HMO contract.

Order and stock supplies and issues supplies, as needed to the other units and centers.

Sorts and files correspondence, lab reports or other documentation as applicable.

Answers telephone, relay messages to staff, and distributes memorandums.

Monitors all lab request and documents receipt of results as applicable.

Assist the providers in locating results.

Maintains work log and appointment schedules for laboratory services.

Dispenses medical appliances to patients as directed, and give proper specimen collection instructions.

Where applicable participate in appropriate Continuing Education, In-service Training, Performance Improvement Activities and/or maintain current licensure and/or certification.

Keeping alert of emergency needs of patients waiting for services.

Attend departmental and institutional meetings as required.

Maintains laboratory work areas clean and orderly.

Demonstrates a respectful manner towards patients, physicians and co-workers.

Greets patients in a courteous manner, responds to patients with empathy and positive interpersonal skills.

Responsible for knowing and adhering to Departmental and Institutional Policies and Procedures.

Maintains a cooperative working relationship with all members of the Laboratory Department.

Assist with orientation of new personnel and phlebotomy training reviews for existing personnel.

Maintain current CPR certification.

Understands and participates in the principles of the Quality Management Program.


PFSS POSITION DUTIES:

Register or update client, in Intergy as per guidelines by Community Health of South Florida.

Researches files for previous enrollment in CHI computer system before creating a new medical record number.

Registers patients requiring laboratory tests on the computer to include generating a route slip, collects fees for such test and generates receipts.

Checks for valid patient fee classification, Medicare, Medicaid other funded programs and sliding fee scale.

Performs financial screening on active clients who have requested services from Community Health of South Florida, Inc.

Performs cashier duties: pre-collection, A/R and enters data into computer for payment received.

Attempt collection of past due debts as clients request services from CHI.

Check-out clients upon receiving Laboratory services and issue walk-away bill.

Post procedures, collect additional funds when checking out clients after receiving services.

Review and balance daily batches for posting locations, allocating correct procedure, accounts posted to zero insurance, etc.

Submit daily batches to assigned supervisor or designee.

Submit cash and copies of daily batches to the Supervisor for deposit.

Complete statistical data and submit daily.

Verifies, Medicare, Medicaid and all other insurance carriers.

Performs daily balance closing and ensures that all procedures and payments are posted accurately.

Use appropriate and correct telephone etiquette at all times.

Completes & Post all B&E (billing and encounter) forms within the same day of service.

Presents a clean, neat appearance according to CHI guidelines.

Reports to work on time and ready to work with minimal absenteeism.

Adheres to Confidentiality Policies and Procedures / HIPAA Regulations.

Performs a minimum of 80% of work assignments.

Performs other duties as assigned.