What are the responsibilities and job description for the Key Account Manager position at ADP Workforce Now?
Job Summary:
The Key Account Manager is responsible for building and maintaining strong relationships with our key accounts in an effort to retain current business, while also identifying new opportunities to increase sales volume. The role involves direct client contact along with the ability to build and foster excellent teamwork with other internal stakeholders.
Supervisory Responsibilities:
- None
Essential Job Functions:
- Build and maintain strong relationships with key accounts.
- Develop and implement growth strategies to increase sales volume with assigned customers through phone calls, cold calling, and onsite meetings.
- Work with clients to understand and identify their strategic vision, objectives and needs while aligning our products and services.
- Ensure customer satisfaction and work to resolve customer concerns.
- Collaborate with cross-functional teams to ensure customer satisfaction and loyalty.
- Performs other related duties as assigned.
Experience & Qualifications:
- Four-year college degree, preferred
- 1-3 years previous experience in sales or service industry.
- Proven track record of driving sales growth and building strong relationships with customers
- Strong client-facing skills and effective at selling to decision-makers.
- Entrepreneurial and goal-driven focus.
- Excellent verbal and written communication.
- Plans, organizes, and uses time efficiently and effectively.
- Dependable, follow instructions, responds to management direction.
- Maintains a valid driver's license, auto insurance, and ability pass a drug and background check.
Physical Requirements:
- Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Must be able to operate a motor vehicle and travel when needed.
We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.