What are the responsibilities and job description for the Initial Care Coordination Case Manager (RN) position at ADP Workforce Now?
Lead with Compassion. Inspire Excellence. Make an Impact.
At OHARA, LLC, we're looking for an Initial Care Coordination Case Manager (RN) who will be responsible for answering the Initial Care Coordination (ICC) hotline. The ICC Case Manager coordinates and manages care needs by assessing injured workers following an injury and providing education on the appropriate use of medical care. This role serves as a primary point of contact for injured workers, healthcare providers, employers, insurance carriers, and other stakeholders.
This position requires you to work in our office located at Cherapa Place in beautiful downtown Sioux Falls, SD.
If you have a passion for helping others, and have strong interpersonal, communication, and assessment skills, this role is for you!
What You’ll Do
- Answer and manage incoming Initial Care Coordination (ICC) hotline calls during designated business hours, delivering prompt, professional support following workplace injuries.
- Serve as the first point of contact for injured workers, employers, healthcare providers, insurance carriers, third-party administrators, and other stakeholders, ensuring clear communication and a supportive care experience.
- Obtain and verify injury details, demographic information, employer information, and claim-related data from reporting parties.
- Conduct initial telephonic assessments to identify medical needs, treatment status, barriers to recovery, and appropriate next steps in the care coordination process.
- Enter, maintain, and update claim and injury information within designated software systems and electronic databases.
Why Join OHARA?
We believe our people are our greatest asset, and we're committed to creating an environment where employees feel supported, valued, and empowered to do their best work.
What We're Looking For
Education & Experience
- A minimum of two years of experience in hospital or clinical setting is required
Skills & Competencies
- Strong customer service and care skills
- Excellent verbal and written communication abilities
- Strong attention to detail and a consistent commitment to producing high-quality, accurate work
- Ability to prioritize multiple tasks and requests while meeting quality and service standards.
- Outstanding interpersonal and relationship-building skills
- Proficiency with Microsoft Office applications and database systems
- Sound clinical judgment, critical thinking, and decision-making capabilities
Licenses & Certifications
- Current Registered Nurse (RN) license
- Current CCM (Certified Case Manager) credential or another URAC-approved certification, or the ability to obtain certification within three years of employment
Benefits
- We offer a competitive wage and benefits package including medical, dental and vision coverage, paid holidays, PTO, and 401K.
A Workplace Where You Belong
At OHARA, LLC, we believe in an inclusive work environment, where employees are welcomed, valued, respected, and heard to ensure that individuals bring their best selves to work. OHARA, LLC provides equal opportunities to all qualified candidates without regard to race, color, religion, sexual orientation, gender identity or expression, age, disability status, veteran status, national origin, or any other status protected under federal, state or local law.
Join OHARA, LLC and make a lasting impact on the lives of others while growing your own career.