HOUSEKEEPING MANAGER

Position:

Housekeeping Manager 

Department:

Housekeeping

 As a housekeeping manager in our  luxury hotel, your role is to oversee the meticulous maintenance and cleanliness of guest rooms and public spaces, ensuring they uphold the highest standards of luxury and comfort. Your attention to detail and commitment to excellence contribute to the overall guest experience, reflecting the esteemed reputation of the hotel as a haven of sophistication and refinement.

Job Specifications

Qualifications

 Two to three years of management experience in large, fast paced, hotel housekeeping environment 
 Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria 
 Effective management, leadership, organizational, and communication skills 
 Able to read and interpret documents 
 Able to work with and apply mathematical concepts 
 Able to write routine reports and correspondence 
 Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form 
 Able to speak effectively before groups of guests and hotel Team Members 
 Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift 
 Ability to work a flexible schedule including weekends and holidays 
 General 
 Promotes and applies teamwork skills at all times 
 Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance 
 Is polite, friendly, and helpful to guests, management and fellow Team Members 
 Executes emergency procedures in accordance with hotel standards 
 Complies with required safety regulations and procedures 
 Attends appropriate hotel meetings and training sessions 
 Maintains cleanliness and excellent condition of equipment and work area 
 Complies with hotel standards, policies and rules 
 Recycles whenever possible 
 Remains current with hotel information and changes 
 Complies with hotel uniform and grooming standards 

Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

Ability to work a flexible schedule including weekends and holidays

Job Duties

Job Specific

Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships 
 Prepares daily work schedule to meet occupancy demands and room turn 
 Analyzes daily room turn and makes staff or procedural adjustments as necessary 
 Manages Housekeeping Rooms personnel 
 Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors 
 Assumes duties of Executive Housekeeper in Executive Housekeeper¡¦s absence 
 Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs 
 Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings 
 Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants 
 Greets and interacts with guests in an outstandingly friendly and professional manner 
 Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day 
 Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering 
 Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department 
 Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed 
 Maintains close contact and ensures good communication with Team Members 
 Ensures that responsive and efficient repair services are provided to satisfy guest requests 
 Investigates guest complaints and takes corrective measures 
 Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect 
 Interviews and makes recommendations regarding hiring of personnel 
 Interviews and selects Housekeeping supervisory and line level personnel 
 Provides training for Team Members regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks 
 Provides Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety 
 Sets agenda for guest awareness training 
 Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance 
 Responsible for projects assigned to second and third shift Team Members 
 Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff 
 Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility 
 Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture 
 Plans special lobby cleaning projects and ensures their completion 
 Coordinates lobby maintenance projects with Engineering 
 Plans maintenance of lobby floors 

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow Team Members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards