Hourly Shift Supervisor

Federal Donuts & Chicken is a fun and dynamic restaurant known for its crispy fried chicken and fresh, made-to-order donuts. Our team is passionate about delivering exceptional food and top-notch service in a friendly, fast-paced environment. We are looking for a motivated and reliable Hourly Shift Supervisor to help lead our team and ensure smooth operations during shifts.

Position Overview:

The Hourly Shift Supervisor is responsible for overseeing daily operations during assigned shifts, ensuring that the restaurant runs efficiently and delivers excellent customer service. This role includes supervising staff, assisting with customer service, ensuring food safety and cleanliness, and helping to drive the team to meet business goals. You will play a key role in maintaining the restaurant's high standards while supporting other team members.

Key Responsibilities:

• Team Leadership: Supervise and motivate a team of cashiers, cooks, and utility workers to ensure high standards of service and efficiency.
• Customer Service: Lead by example to ensure that every customer receives excellent service. Handle customer inquiries, complaints, and resolve issues in a calm and professional manner.
• Staff Training & Development: Assist in training new staff, providing feedback, and ensuring that all team members understand and meet performance expectations.
• Shift Operations: Manage the flow of the shift, ensuring that all positions are staffed appropriately, food preparation and service are on time, and that operational procedures are followed.
• Inventory Control: Assist with stock rotation, inventory management, and ordering supplies as needed. Ensure that all products are properly stored and accounted for.
• Health & Safety Compliance: Ensure that all food safety and sanitation guidelines are followed at all times, including proper handling, storage, and preparation of food.
• Opening & Closing Procedures: Assist with opening and closing the restaurant, including cash handling, balancing registers, and completing necessary paperwork.
• Problem Solving: Address operational issues that arise during the shift, including staffing concerns, customer complaints, and any equipment or supply issues.
• Team Communication: Communicate effectively with both front-of-house and back-of-house teams to ensure seamless service and operations.

Qualifications:

• Previous supervisory or leadership experience in a fast-paced restaurant or retail environment is preferred.
• Strong communication and interpersonal skills with the ability to motivate and lead a team.
• Excellent problem-solving and decision-making abilities.
• Ability to remain calm and focused under pressure.
• Knowledge of food safety standards and health regulations.
• Ability to handle cash and perform basic financial tasks (e.g., register balancing, deposits).
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Positive attitude and a team player who leads by example.

What We Offer:

• Competitive pay, with opportunities for bonuses and tips.
• Employee discounts on food and beverages.
• Opportunities for career advancement and growth within the company.
• A dynamic, fun, and team-oriented work environment.
• Health benefits (for full-time employees).

If you're an experienced, hands-on leader with a passion for food and excellent customer service, we'd love to hear from you! Apply today and help us create a memorable dining experience at Federal Donuts & Chicken.