Hotel Room Attendant Trainer

SUMMARY: 

Responsible for training and accountable for success of all incoming Room Attendants in all SCDC Hotel with continued advice to the Housekeeping Supervisor about future training.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: 

• Train new Room Attendants - key issuance process.
• Train new Room Attendants - how to stock the cart in the morning.
• Train new Room Attendants - chemical knowledge and storage.
• Train new Room Attendants - how to dust and clean surfaces in the rooms.
• Train new Room Attendants - how to vacuum properly.
• Train new Room Attendants - what the codes on the phone are used for.
• Train new Room Attendants - how to stock their cart at the end of the day.
• Train new Room Attendants - what to do once they are done with their rooms.
• Train new Room Attendants - how to make a bed.
• Train new Room Attendants - how to clean a bathroom.
• Train new Room Attendants - tablet usage.
• Train new Room Attendants - how to do a work order.
• Conduct a final Room Attendant test on skills learned on the last day of the training.
• Once training is complete evaluate new Room Attendant on all skills learned and advise Supervisor of results. As well as advise of any further or follow up training needed for new team member.
• Other duties as necessary to ensure smooth operations

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School diploma or GED preferred but not required. Preferably a minimum of six months prior housekeeping experience, preferably in a Hotel environment.

SPECIAL QUALIFICATIONS:

Must possess effective communication and organizational skills. Must possess the physical and mental stamina to perform responsibilities.

LANGUAGE SKILLS:

 Ability to read and comprehend simple instructions and correspondence. Ability to write basic instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. 

The Employee is regularly required to lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Ability to work around chemicals in enclosed locations.

Ability to safely use cleaning products and safely operate cleaning equipment.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed with exposure to heat, fumes, water and steam and cleaning chemicals in enclosed areas. 

The noise level in the work environment is usually moderate.

Employee is exposed to second hand cigarette smoke

CONTACT:

Moderate contact with Guests. Frequent contact with Employees. No contact with Vendors.