What are the responsibilities and job description for the Hotel Relief Night Auditor / Front Desk Agent position at ADP Workforce Now?
About the Residence Inn by Marriott Miami Aventura Mall
The Residence Inn Miami Aventura Mall provides an elevated experience with a modern and residential style that is comfort driven. The 9 story, 191 suites hotel has over 5,000 square feet of flexible event space. The convenient location between Miami and Fort Lauderdale is ideal for business and leisure travelers. Walking distance to Aventura Mall, grocery shopping, pharmacies and minutes away from the Gulfstream Park & Casino, Hard Rock Stadium and Sunny Isles & Hallandale Beaches.
Owned and operated by Turnberry, the Residence Inn Miami Aventura Mall is located at 1000 West Country Club Drive, Aventura, FL. To learn more, visit the official Residence Inn Miami Aventura Mall website at www.marriott.com/miara or follow the hotel on social media via Facebook, Instagram and Twitter.
Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of full-time employment.
Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.
Examples of Duties (includes but is not limited to the following):
- Audit Front Desk and outlets work, reconcile, post any corrections to outlets.
- Separate the work accordingly and balance all work, using computer systems, i.e. Excel
- Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
- Print necessary reports; Close end of the day on all applicable computer systems
- Ensure that all rebates and house charges are properly logged
- Organize and compile paperwork as needed
- Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
- Check guests out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.
- Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.
- Accept, change and cancel hotel reservations
- Handle hotel emergency situations following emergency guidelines
- Perform additional duties and projects as assigned
Position Requirements:
- At least 1 year of prior Hotel Front Desk Experience preferred, or Hotel Night Auditor Experience
- At least 1 year of Marriott FOSSE PMS experience, preferred
- Flexible schedule availability, required to work overnight shifts (11:00pm to 7:00am), including weekends and holidays
Education:
- High school diploma or GED;
Typical Physical / Mental Demands:
- The employee is frequently required to stand, walk, reach with hands and arms
- Must use hands to perform computer transactions and handling cash, credit cards and key cards
- Ability to frequently lift and/or move up to 50 lbs.
- Ability to kneel, bend, stoop, crouch to restock, store and clean
- Must have good near and far vision, including ability read and interpret written instructions/directions
- Must be able to communicate effectively with guests and co-workers
- Ability to distinguish smells
- Duties mainly performed indoors