What are the responsibilities and job description for the General Manager - Solace position at ADP Workforce Now?
Position Summary
The General Manager, Solace, is responsible for the overall leadership, performance, and strategic direction of Airxcel’s furniture business. This role provides full accountability for financial performance, manufacturing operations, product quality, customer satisfaction, safety performance, team development, and business growth. The General Manager serves as the senior leader of the division and is responsible for achieving operational excellence while fostering a culture of safety, accountability, innovation, continuous improvement, and teammate engagement.
The General Manager works closely with corporate leadership and division leadership teams to develop and execute business strategies that drive sustainable growth, profitability, and long-term organizational success.
Key Responsibilities
- Lead Division Operations – Direct all aspects of divisional performance, including manufacturing, engineering, supply chain, quality, customer service, and administrative functions to achieve business objectives.
- Drive Financial Performance – Maintain full responsibility for profit and loss, balance sheet performance, budgeting, forecasting, working capital management, and achievement of financial goals.
- Develop and Execute Strategic Plans – Establish annual business plans, operating objectives, and long-range strategies that support Airxcel growth initiatives and corporate objectives.
- Promote Operational Excellence – Lead continuous improvement initiatives focused on safety, quality, productivity, delivery performance, waste reduction, and cost optimization.
- Champion Safety Culture – Foster a culture where safety is a core value by ensuring compliance with all regulatory requirements and proactively mitigating workplace risks.
- Drive Quality Performance – Ensure products consistently meet customer expectations through robust quality systems and continuous improvement efforts.
- Lead Product Development & Innovation – Partner with Engineering, Operations, Supply Chain, Sales, and Marketing teams to successfully launch new products and technologies.
- Optimize Supply Chain Performance – Improve inventory management, supplier performance, material planning, and working capital utilization.
- Strengthen Customer Relationships – Maintain strong relationships with key customers and business partners while ensuring exceptional customer satisfaction.
- Develop Organizational Capability – Recruit, develop, and retain top talent through coaching, succession planning, and performance management.
- Monitor Performance Metrics – Establish and review KPIs related to safety, quality, delivery, productivity, profitability, inventory turns, customer satisfaction, and engagement.
- Lead Organizational Change – Support process improvements, technology adoption, and organizational transformation initiatives.
- Represent the Division Externally – Participate in customer meetings, industry events, trade shows, and business development activities.
Qualifications
- Bachelor's degree in Business, Engineering, Operations Management, Manufacturing, Finance, or related field preferred.
- 10 years of progressive manufacturing leadership experience.
- 5 years of leadership experience with direct P&L responsibility.
- Strong knowledge of finance, operations, strategic planning, Lean Manufacturing, Continuous Improvement, Six Sigma, APQP, DFMEA, and PFMEA.
Success Metrics
- Revenue growth and EBITDA achievement
- Safety performance improvement
- Quality and customer satisfaction results
- On-time delivery and productivity results
- Working capital and inventory improvements
- Employee engagement and retention
- Execution of strategic initiatives
Compensation & Benefits
- Competitive compensation package commensurate with experience.
Why Join Airxcel?
- Be part of a company that powers adventure and comfort for RV enthusiasts across North America.
- Work with a growing team committed to a passion for winning, discipline, moving with purpose, being solution first and having fun.
- Competitive compensation, benefits, and opportunities for growth within the Airxcel family of companies.