What are the responsibilities and job description for the Front Office Specialists (Hastings) position at ADP Workforce Now?
This is a full time position. Monday-Thursday 8:00 am-6:30 pm
POSITION SUMMARY
The Front Specialist is a multi-functional, fast paced, customer-oriented position. The incumbent may be responsible for one or more of the following: Customer Care Specialist, Backup Support, Cashier, File Room and/or Telephone Operator. Each of these responsibilities serves integral role in AH operations. One of your primary responsibilities is customer service and a team spirit.
POSITION RESPONSIBILITIES
Greet patients in a polite, prompt and helpful manner.
To receive and take accurate telephone messages.
Strong interpersonal communication skills to support team efforts to the organization.
Direct customers to the appropriate resources when necessary.
Assist patients with necessary paperwork as needed.
Completes necessary paperwork such as encounter forms; uses computer system to generate information necessary for billing
Informs appropriate nursing staff of the patient’s arrival.
Enters all information and verifies information for billing and records purposes.
Translation
Confirming appointments