Front Desk

About the Role:

The Front Desk position in dental is vital first point of contact for patients and visitors at our West Jordan, UT facility. This role is essential in creating a welcoming and professional environment, ensuring that all individuals feel valued and supported from the moment they arrive. The successful candidate will manage patient check-out, appointment scheduling, treatment planning and communication between patients and healthcare providers, facilitating smooth and efficient operations. Additionally, this role involves handling sensitive patient information with confidentiality and accuracy, adhering to healthcare regulations and organizational policies. Ultimately, the Front Desk professional contributes significantly to the overall patient experience and operational success of the healthcare facility.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous dental experience 
• Basic computer proficiency, including experience with scheduling software and electronic health records.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.

Preferred Qualifications:

• Experience with Dentrix software 
• Knowledge of dental terminology and healthcare office procedures.
• Bilingual abilities, but not required, particularly in Spanish, to better serve diverse patient populations..
• Demonstrated ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities:

• Greet and welcome patients and visitors promptly and courteously upon arrival.
• Manage patient check-in and check-out processes, including verifying personal and insurance information, treatment plans, knowledge of dental insurance.
• Schedule, reschedule, confirm patients and communicating with patients via PMS
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate staff members.
• Maintain accurate and confidential patient records in compliance with HIPAA and organizational standards.
• Coordinate communication between patients, healthcare providers, and administrative staff to ensure seamless service delivery.
• Handle billing inquiries and assist with processing payments as needed.
• Maintain a clean, organized, and professional front desk area.

Skills:

The required skills enable the Front Desk professional to efficiently manage patient interactions and administrative tasks, ensuring a smooth workflow throughout the day. Strong communication skills are essential for effectively greeting patients, answering questions, and coordinating with healthcare providers. Computer proficiency allows the candidate to navigate scheduling systems and maintain accurate electronic records, which is critical for operational accuracy and compliance. Preferred skills such as familiarity with software and dental terminology enhance the ability to understand and process patient information correctly, reducing errors and improving service quality.