What are the responsibilities and job description for the FRONT DESK GUEST SVC AGENT position at ADP Workforce Now?
Front Desk Service Agent – Be the Face of Our Team!.
What You’ll Do:
- Greet guests with warmth and professionalism — first impressions matter!
- Answer phones, emails, and inquiries with a smile.
- Check-in/check-out guests / manage reservations.
- Provide quick, accurate information about our services, policies, and amenities.
- Collaborate with other departments to ensure a seamless guest experience.
- Handle payments and maintain organized records.
- Keep the lobby/front area tidy, welcoming, and stress-free.
What We Offer:
- Competitive pay with opportunities for bonuses or performance incentives.
- Career growth – we love to promote from within!
- Flexible scheduling options to support work-life balance.
- Comprehensive training so you feel confident from day one.
- A supportive team culture where your ideas and energy are valued.
- Benefits: Hotel discounts, 401K, Medical, Dental, Vision Insurance, PTO.
Who You Are:
- Friendly, approachable, and genuinely enjoys helping people.
- Organized and detail-oriented — you can juggle multiple tasks with ease.
- Tech-savvy enough to learn scheduling or booking systems quickly.
- A clear communicator, both in person and over the phone/email.
- Reliable, punctual, and eager to contribute to a positive team environment.
- Experience in hospitality, customer service, or office reception is a plus (but we’re happy to train the right person!).
Why Join Us?
Here, you’re more than a Front Desk Agent — you’re the heart of our guest experience. Every day, you’ll meet new people, solve new challenges, and help create moments that matter. If you want a job that’s more than just “clocking in and out,” this is it.