What are the responsibilities and job description for the Customer Experience Associate position at ADP Workforce Now?
We are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and services that they know from Studio McGee while they shop online. The customer experience team works directly with the buying, fulfillment, and operations team to make sure that our selection of products meets our brand and customer expectations all throughout the order process.
Who We Are:
We believe that home is a place to surround yourself with the people and things you love. We believe that there is beauty to be found in the mundane and the magnificent. We are prolific creatives with kind hearts and a strong work ethic. We make life beautiful. We make it beautiful when we create with vision, purpose, and tact. We make it beautiful when we find light and energy as a team. We make it beautiful when we inspire those around us to find good moments in the everyday.
The ideal Customer Experience Associate is able to troubleshoot and resolve issues while also building a relationship with our customers. They are positive, outgoing individuals, with a proactive approach. No egos here! This self-motivated candidate will demonstrate strong communication and verbal skills, as well as, have a sense of ownership by identifying areas of improvement for themselves and the rest of the team.
What You’ll Need:
- Proven work experience in a customer service or similar role
- Basic understanding of sales principles and customer service practices
- Excellent organizational skills
- Strong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution
- Ability to be a self-starter that can work under minimal supervision
- High school degree; BS degree in communication or related field a plus
What You’ll Do:
- Assist in responding to all customer-service related inquiries via email and phone in a timely manner
- Handle escalated customer service issues as necessary with courtesy and eloquence
- Engage in direct communication with our clients regarding any order related information
- Assist the fulfillment team with damage claims at the manufacturer and carrier level
- Coordinate all direct sales orders as needed
Job Type:
- Full-Time
- Hybrid Work Model; 1-2 days per week at Draper, UT HQ (Tuesday required)
Benefits:
- Beautiful office space with hybrid flexibility
- Competitive compensation bonuses
- Comprehensive health benefits (medical, dental, vision, hospital indemnity, accident, pet)
- PTO and company paid holidays
- 401k Employer match - 100% of deferrals up to 4% of compensation
- Exclusive 50% off Team Member discount at mcgeeandco.com access to Team Member warehouse sales
- Opportunity to be a part of a vibrant, inclusive, and innovative team
McGee is proud to be an equal opportunity employer - we see the beauty of celebrating our teams' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Together we Make Life Beautiful.