Countroom Attendant

Job purpose

Under the direction of the Countroom Supervisor, the incumbent is responsible for counting the revenues from all departments in the casino, both gaming and nongaming.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Assist in sorting, counting, and recording of currency in the Count Room.
• Count the revenues from all departments in the casino, both gaming and nongaming.
• Must maintain the strictest confidentiality of any and all sensitive information.
• Complete reported drop totals accurately.
• Promote positive public/employee relations at all times.
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Cash handling skills required.
• Cash handling experience in a high-volume environment strongly preferred.
• Ability to obtain a gaming license.
• Must have solid decision-making, organization, and interpersonal skills. 
• Excellent verbal communication skills are required. 
• The ability to thrive in a fast-paced multi-tasking, hands-on environment. 
• Ability to establish and maintain a positive and professional working relationships with all individuals. 
• Ability to work occasional overtime and irregular hours.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term Disability
• Long-term Disability
• 401k with match