CASE MANAGER

Case Manager

The case manager will be responsible for conducting patient calls as part of the Care Coordination Department. The Case Manager will work closely with the Directors of Care Coordination and other team members to efficiently and effectively execute initiatives created for enhanced patient care. The Case Manager must be highly detail-oriented and capable of communicating well with patients. Additionally, this position will need to communicate effectively with companies providing ancillary clinical services including but not limited to home health, physical therapy, hospice care, and rehabilitation. The position requires a sound understanding of ancillary clinical services and the importance of appropriate utilization of the same in-patient care.

This position will work closely with the providers and their clinical team and other internal departments involved in patient care such as Home Health, Referrals, and DME. The position will manage the needs of the patients by assessing the social and financial realities of patient. The position will leverage many competencies such as: verbal communication, compassion, time management skills, analytical mindset, attention to detail, and a drive to be successful. 

Essential Functions:

• Leverage internal and external resources to map outpatient needs.
• Generally, coordinate and establish reliable cadence/communication with provider clinical team.
• Identify patients at high risk of admissions. 
• Assess understanding and compliance of patients towards their medical management.
• Bring information together regarding social and financial determinants for the patient.
• Provide compassion and care for the patient and act as an extension of the provider's clinical team.
• Aid in the strategic management of patients.
• Work and coordinate with other Care Coordination team members for overlapping patients.
• Function as a point of contact for patients on behalf of the practice.
• Document interactions with patients within a workflow set up to track outcomes.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Compassion, composure, and patience.
• Excellent organizational skills
• Strategic orientation and ability to creatively problem-solve.
• Assertive, with the ability to work well as part of a team and under deadline pressure.
• Strong oral and written communication skills
• Proficiency in Word, Excel, and PowerPoint and Experience
• Outstanding communication and listening skills
• Ability to juggle multiple projects simultaneously with thoroughness and precision, to prioritize high-risk patients and time-sensitive patient needs.

Competencies:

• Detail Oriented
• Teamwork
• Excellent verbal and writing ability.
• Interpersonal Skills
• Highly self-motivated 
• Creative problem solver who can work independently.
• Self-Directed

Training and Experience

• Minimum Education Required: A college degree or equivalent
• Minimum Work Experience: 2-5 years inpatient care settings

Supervisor:  Clinical Director of Care Coordination

Position Location: Wildwood, Florida 

Supplementary Information:

This description is based on management’s assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and colleagues. But it does not purport to be an exhaustive list of all the elements of the job. Management reserves the right on a temporary or indefinite basis to meet production, scheduling, or staffing needs.

Job Type: Full-time