Head of Client Engagement (Bethesda, Maryland)

Location: Bethesda, MD (Local Candidates Required, Not Remote Eligible)

Engagement Type: W-2

Status: Contingent Upon Contract Award and Client Approval

Company Description

Adoskope is a creative and growth agency partner that helps ambitious brands, organizations, and businesses turn ideas into growth. Founded in 2017, Adoskope operates at the intersection of creativity, growth, and technology, partnering with clients to transform ambitious ideas into meaningful experiences and measurable business outcomes.

Driven by our mission to create opportunity in an imperfect world, we combine strategic thinking, creative execution, and growth-focused solutions to help organizations build stronger brands and achieve sustainable growth.

About the Opportunity

Adoskope is seeking an experienced Head of Client Engagement for an on-site client engagement in Bethesda, Maryland. This leadership role is for a highly organized, relationship-driven professional who can navigate complex government environments, support senior executive operations, manage official publications and administrative processes, and build trusted stakeholder relationships.

As Adoskope's on-the-ground client engagement lead, you'll serve as a key connection between our company, client stakeholders, and the broader service delivery team while managing essential executive secretariat functions. The role blends executive-level program management, publications and policy administration, stakeholder coordination, quality assurance, process improvement, and client relationship management.

You'll help ensure that official documents are accurate, compliant, properly coordinated, and ready for executive decision-making while supporting a consistent, professional client experience.

We're looking for a strategic thinker and hands-on leader who understands how government operations, executive communications, organizational relationships, and disciplined program execution work together.

The ideal candidate is equally comfortable engaging senior leaders, reviewing complex documents, coordinating across departments, managing deadlines, and representing Adoskope with professionalism and sound judgment.

What You'll Do

• Manage executive secretariat operations, including official publications, correspondence, document reviews, approvals, and administrative coordination.
• Ensure publications, policies, and executive communications are accurate, organized, compliant, and delivered on time.
• Serve as Adoskope's primary onsite client engagement representative, building strong relationships and maintaining clear communication with stakeholders.
• Coordinate with internal teams, staffing partners, and client representatives to support smooth operations and consistent service delivery.
• Monitor project priorities, deadlines, deliverables, and performance expectations, and proactively resolve challenges.
• Identify opportunities to improve workflows, strengthen collaboration, and enhance the overall client experience.
• Provide regular updates, performance insights, and recommendations to Adoskope leadership.
• Represent Adoskope professionally in client meetings, operational reviews, and stakeholder discussions.

Required Qualifications

• Bachelor's degree in Business Administration, Communications, Public Administration, or a related field, or equivalent experience.
• Minimum of 5 years of demonstrated executive-level administrative and management support experience within a federal government or military environment.
• Demonstrated experience managing official correspondence and executive task-tracking systems.
• Experience interacting with senior government officials, executive leadership, and their staff.
• Strong knowledge of government organizational structures, administrative processes, and operational relationships.
• Understanding of applicable government administrative regulations, correspondence management requirements, and records management practices.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to quickly learn client-provided correspondence tracking systems and document management platforms.
• Exceptional written communication, editing, proofreading, grammar, and document preparation skills.
• Strong interpersonal communication, analytical thinking, and problem-solving abilities.
• Excellent organizational skills, attention to detail, and the ability to manage competing deadlines.
• Ability to work independently in a fast-paced, executive-level environment.
• Ability to meet applicable federal background screening, onboarding, and access requirements.

Preferred Qualifications

• Experience supporting federal agencies, government organizations, or military environments.
• Previous experience supporting senior government executives or organizational leadership.
• Experience managing official publications, administrative instructions, policy documents, or executive correspondence.
• Familiarity with federal correspondence and records management requirements.
• Experience coordinating multidisciplinary professional services teams.
• Experience working for a federal contractor or supporting government contract performance.
• Strong client relationship management and stakeholder engagement skills.
• Experience developing performance reports, tracking metrics, and improving processes.

Location

• W-2 position requiring an active onsite presence in Bethesda, Maryland.
• Candidates should be based in or within practical commuting distance of Bethesda and the greater Washington, D.C., metropolitan area.
• Role operates Monday through Friday, excluding applicable holidays and scheduled closures.
• Employment is contingent upon contract award, applicable client approval, and successful completion of required onboarding and access procedures.