Service Manager/Comfort Advisor

Overview

Are you an experienced HVAC professional who loves both leading a team and closing sales in the field? We are seeking a dynamic HVAC Service Manager & Comfort Advisor to spearhead our residential service operations and drive replacement sales. In this dual-focus role, you will split your time between mentoring our field technicians to deliver exceptional service and conducting in-home consultations to provide homeowners with tailored heating, cooling, and indoor air quality solutions. If you are a metric-driven leader who thrives in a family-oriented, fast-paced environment, we want to hear from you!

Key Responsibilities

Service Management

• Lead, mentor, and hold accountable a team of residential HVAC service technicians to meet daily performance goals.
• Review field service reports and use a "traffic light" coaching system to help technicians identify system vulnerabilities and upsell opportunities.
• Enforce a high standard of customer service, stepping in to resolve complex customer issues or complaints with empathy and speed.
• Conduct weekly team meetings focusing on safety, technical training, customer handling, and ethical practices.

Comfort Advisory & Sales

• Conduct in-home consultations for pre-qualified appointments, evaluating residential HVAC systems and understanding homeowners' comfort needs.
• Design and present tailored replacement options, highlighting efficiency upgrades, indoor air quality solutions, and clear financing choices.
• Perform detailed heat load calculations to ensure proper system sizing and design accuracy.
• Collaborate with the installation team to guarantee a seamless transition from the initial sale to a high-quality job completion.

Job RequirementsAttributeRequirement

Experience 3 years of residential HVAC sales or service management experience

Technical SkillStrong understanding of residential HVAC systems, system design, and load calculations

Sales ApproachProven track record in consultative, solution-based, in-home sales

LicensingValid driver’s license with a clean, insurable driving record

ScreeningAbility to pass a comprehensive background check and drug screening

MindsetCustomer-first attitude with excellent communication and listening skills

Pay: $80,000.00 - $130,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Anna, TX 75409 (Preferred)

Ability to Relocate:

• Anna, TX 75409: Relocate before starting work (Preferred)

Work Location: In person

Salary : $80,000 - $130,000