What are the responsibilities and job description for the Pet Hotel Operations Manager position at ADOGO Pet Hotels?
Position Summary:
ADOGO Operational Managers are to conduct themselves in a professional manner with staff members and customers; oversee front office and dog care processes and lead by example to ensure best practices so that top quality service and care are given to every customer. Build, lead and coach a great team, develop functional skills in the dog care business and oversee the day to day operations. Experience in a service business is preferred and pet experience is a plus. This position reports to the Operations Manger or the Owners and is a salaried position based on experience.
General Responsibilities:
- Implement and enforce front office and dog care processes.
- Manage employee relationships and communication.
- Work closely with team supervisors to ensure consistent processes.
- Manage dog care and front desk hours, requests off and scheduling.
- Interview, hire and complete onboarding for new employees.
- Oversee training of new employee team members.
- Assist with hotel marketing, events and brand loyalty programs.
- Be the point of contact for customer, staff and hotel emergencies.
- Be a team leader by example and proactive in impacting ADOGO’s growth.
Performing Functions:
- Able to proficiently use front desk technology such as: running reports, processing transactions, phone and voicemail, etc.
- Able to problem solve, multitask and make decisions in a professional and calm manner.
- Able to professionally, calmly and respectfully communicate with both customers and team members.
- Able to manage and coach by turning situations into learning opportunities.
- Able to stand for 5 hours or more and move dogs.
- Have reliable transportation to get to and from work.
- Able to shuttle dogs to and from owners and vet clinics.
- Able to function in a noisy working environment.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Supervising or Management in a Service Business: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $40,000 - $50,000