Taproom Manager

Job Title: Taproom Manager

Location: Petaluma, CA

Reports to: Owner

Salary: Based on experience

Job Summary: We are seeking a dynamic and motivated Taproom Manager to lead our taproom team and ensure an exceptional guest experience. The ideal candidate will have a passion for craft beer, a strong background in customer service, and the ability to create a welcoming environment that fosters community and customer loyalty.

Key Responsibilities:

• Taproom Operations:
• Oversee daily taproom operations, including opening and closing procedures.
• Manage inventory, including receiving and maintaining accurate stock levels of beer, merchandise, and supplies.
• Ensure all taproom equipment is well-maintained and operational.
• Coordinate with brewers and production staff to ensure a consistent and fresh beer lineup.
• Customer Service:
• Provide outstanding customer service by greeting guests, answering questions, and resolving any issues that arise.
• Cultivate a warm and welcoming atmosphere for all patrons, ensuring a positive experience.
• Educate customers on the brewery’s offerings, including beer styles, brewing processes, and brand history.
• Staff Management:
• Train and supervise taproom staff.
• Monitor staff performance, provide feedback, and implement corrective actions when necessary.
• Foster a positive and collaborative work environment.
• Sales & Marketing:
• Develop and implement strategies to increase taproom sales and customer traffic.
• Plan and execute events, promotions, and special releases to attract and retain customers.
• Collaborate with the marketing team to create content for social media, newsletters, and other promotional channels.
• Monitor sales metrics and adjust strategies as needed to meet revenue goals.
• Compliance & Safety:
• Ensure compliance with all local, state, and federal regulations related to alcohol service and food safety.
• Maintain a clean and safe environment for guests and staff, adhering to health and safety standards.
• Manage cash handling procedures and ensure financial accuracy.

Qualifications:

• Proven experience in hospitality or food & beverage management, preferably in a taproom, brewery, or bar setting.
• Strong knowledge of craft beer, including different styles and brewing processes.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficient in point-of-sale (POS) systems, inventory management software, and basic office software (e.g., Microsoft Office, Google Workspace).
• Must be at least 21 years of age and able to work evenings, weekends, and holidays as needed.
• Certification in Cicerone, TIPS, or similar alcohol service training is a plus.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs. and move kegs.
• Ability to perform repetitive motions, such as pouring beer, reaching, and bending.

How to Apply: Interested candidates should submit a resume and cover letter detailing their relevant experience and passion for craft beer. Please include "Taproom Manager Application" in the subject line.

We are an equal opportunity employer and welcome applications from all qualified individuals.

Job Type: Part-time

Shift:

• Day shift
• Evening shift

Ability to Commute:

• Petaluma, CA (Required)

Work Location: In person