Energy Advisor - Customer Care Agent

Job Title: Energy Efficiency Customer Care Agent

Job Description:
Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants.

Key Responsibilities:

• Process energy incentive applications, reviewing for eligibility.

• Provide inbound and outbound support to applicants and program participants via phone and online chat

• Perform back-office processing in support of utility clients and their customers

• Achieve daily, weekly, and monthly performance metrics and quality standards

• Maintain confidentiality of client and customer information

• Perform data-intensive tasks accurately while meeting deadlines

• Adapt quickly to process changes and contribute to team problem-solving efforts

Qualifications & Skills Required:

• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)

• Strong data entry skills and attention to detail; ability to type 45–50 WPM

• Excellent analytical, writing, and communication skills

• Ability to collaborate effectively with internal staff, clients, and vendors

• Strong problem-solving skills and the ability to analyze situations and recommend solutions

• Flexible and adaptable, able to handle multiple priorities in a fast-paced environment

• Positive attitude, high energy, and enthusiasm for helping program participants

• Ability to work independently and in a team environment

• High school diploma or GED

• Excel and database navigation skills are required

Preferred Experience:

• Experience in application processing, customer service, and a fast-paced environment

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