Field Representative II

Job Title: Field Representative II 

Location: Paramount, CA 90723

Job Type: Contract (Temp-to-Engage) | Onsite

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Pay Rate: $19.57 - $26.05 per hour

Position Summary:

The Field Representative II provides on-site technical and managed services support for Ricoh multifunction devices (MFDs), printers, and related office equipment within a school district environment. This role serves as the first responder for service needs across multiple locations and requires independent work, strong customer service skills, and technical troubleshooting expertise.

Key Responsibilities:

• Serve as first responder for servicing Ricoh MFDs and printers across multiple school sites
• Operate, service, and support high-end office and production equipment
• Perform copier, printer, press, bindery, fulfillment, QC, and final check functions as required
• Troubleshoot and resolve hardware and software issues
• Perform routine maintenance including clearing paper jams, replacing toner, refilling machine oil, and basic repairs
• Calibrate equipment to ensure accurate color and image quality
• Transfer print files electronically from network systems to production equipment
• Maintain optimal machine performance and report machine error codes when needed
• Perform diagnostics, installations, removals, and retrofits on complex office products
• Maintain required service and productivity reporting tools
• Manage inventory of supplies and parts according to company guidelines
• Maintain a professional appearance and clean, organized work area
• Deliver strong customer service and ensure accurate, error-free work
• Meet attendance standards, work scheduled hours, and support overtime as required
• Drive a Ricoh-assigned vehicle to service account locations during work hours
• Perform additional duties as assigned by site management

Qualifications:

• High school diploma or equivalent required
• Minimum 3 years of related experience (5 years preferred)
• Strong customer service and communication skills
• Ability to work independently with minimal supervision
• Strong organizational skills and ability to prioritize tasks
• Experience calibrating, operating, and troubleshooting office and production equipment
• Computer skills for reporting and documentation
• Ability to lift up to 50 lbs regularly and up to 70 lbs occasionally
• Willingness to deliver presentations (e.g., PowerPoint) when required
• Reliable, punctual, and professional

Skills:

• Managed Print Services
• Copier & Printer Support
• Mailroom & Records Management
• Hardware & Software Troubleshooting
• Equipment Calibration
• Customer Service