Education Required Level:  Associates Degree or 4 year’s experience in Technology or related field and Network or other Microsoft Certification preferred

Reports to:  Director of Information Technology and Media Service

General Description

The Software Support Technician will be the second level of support in the Michigan City Technology Departments' chain.  The technician will be responsible for server software, desktop PC's, and web software support. The Software Support Technician will assist the Systems Engineer in planning and selecting hardware and software for the solution implemented by MCAS.  The Software Support Technician will be troubleshooter and communicate any developmental needs to the Systems Engineer. The Software Support Technician will monitor all web service system activity to assure all systems are properly functioning and systems are available for MCAS faculty, students, and staff.  The Software Technician will stay current with technology and networking trends. 

Main Job Tasks and Responsibilities

• Maintains, completes, and documents assigned work orders.
• Assists with installation, configuration, and documentation of hardware and software.
• Demonstrates ability to research information regarding technology concerns and questions.
• Assists with Food Service, Transportation technology projects.
• Assists with technology-related MCAS inventories
• Keeps current on new developments in the field of foodservice and technology.
• Updates personal knowledge and skills of current technology trends
• Performs other duties as assigned.
• This position will be responsible for the following systems and programs:

PowerSchool – HR & student management modules
Clever
i-Ready
Illuminate – Educlimber and DNA
AESOP
Renaissance Place
Destiny
Help Desk
MCAS Web
Go Guardian filtering
Schoology

Education and Experience

• 18 years old with a high school diploma.
• Associates Degree or 4 years experience in Technology or related field and Network or other Microsoft Certification preferred.
• Ability to work closely with other Department of Technology members, administration, and staff members in the building and other school buildings.
• Effectively, communicate well with others, using all forms of communication tools.
• Displays understanding of LAN and WAN topologies.
• Displays a minimum of two years’ experience in the repair and maintenance of computer equipment.
• Displays personal computer literacy with basic knowledge of IBM AS/400.
• Experience with Databases including SQL, MySQL, and/or Oracle.
• Experience with Data integrations between software vendors
• Knowledge of HTML, CSS, XML
• Displays an understanding for the need of confidentiality.
• Evidence of ability to perform research using multiple resources.
• Exhibits self-motivation skills.
• Able to lift 40 pounds or more.
• Must have own transportation

Salary and Benefits

Benefits:  Per the Administrator and Staff Handbook

The Michigan City Area Schools does not discriminate on the basis of the Protected Classes of race, color, national origin, sex (including transgender status, sexual orientation and gender identity), disability, age, religion, military status, ancestry, or genetic information, which are classes protected by Federal and/or State law (collectively, "Protected Classes"). This includes the Corporation's employment opportunities, programs, and/or activities, or, if initially occurring off Corporation grounds or outside the Corporation's employment opportunities, programs and activities, affecting the Corporation's environment. For further information, clarification, or complaint, please contact the MCAS School Administration, 408 S. Carroll Avenue, Michigan City, Indiana 46360 at (219) 873-2000 for Title IX (gender equity related issues); or Special Education Director , 408 S. Carroll Avenue, Michigan City, Indiana 46360 at (219) 873-2000 for Section 504 (non-discrimination/disability issues and Americans with Disabilities). Any other information concerning the above policies may be obtained by contacting the Superintendent, Dr. Barbara Eason-Watkins, 408 S. Carroll Ave., Michigan City, Indiana 46360 at (219) 873-2000.