Dispatcher Window Clerk

Job Description

• Dispatch: Dispatch drivers to port and customers. Assist with driver payroll
• Detention Time Verify: Process detention request through detention email. Validate all requests and present findings to management.
• OOCL Street Turns: Collect all OOCL hand tickets. Prepare OOCL street turn spreadsheet and summit to OOCL. Prosses ESI/container related emails 

• Yard Inventory: Watch for aging container. Reconcile the inventory spreadsheet with loaded container weight tickets. Report any “ghost container” in the yard (containers we don’t have records of) 
•  Receiving (Covering Window as needed): Verifying appointment date and times, while reviewing BOL’s and weight tickets. Keeping a steady flow of trucks coming in and out of dock. Scaling full and empty containers/trailers

• Monthly Inventory (FSI Collectively): Account for all physical inventory and containers/trailers in the yard. Prepare inventory spreadsheet. Find corresponding weight tickets for inventory, emailing inventory with weight tickets copies to accounting.  

• Must follow all company policies and procedures as specified in the departmental SOP’s and in the Employee Handbook.
• Provide end of shift hand off.
• Process daily appointments and communicate issues to Management proactively as neede.
• Monthly Physical inventory audit on Sat or Sunday with Accounting as needed
• Report weekly forecast of inbound shipments for FSI LB & WIL to Sr Management team as needed
• Scheduling inbound appointments for Long Beach & Wilmington terminals as needed
• Scheduling port appointments as needed
• Prevent detention by supervising trucker waiting time for all inbound loads
• Communicating with customers on ETA's/ Delivery info.
• Communicate with yard on needs.
• Perform other duties as assigned
• Assist in organizing Work-in-Process (WIP)      

Qualifications

• Basic Excel skills
• Customer Service Experience preferred
• Good communication skills
• Spanish is a plus
• Experience in a transloading work environment
• Experience in Dispatching a plus.

Additional Information

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• Physical Demands:  While performing duties of job, incumbent is frequently required to talk and hear, sit for extended periods of time, stand for extending periods of time on the dock while forklifts or other industrial trucks/accessories, operate within proximity. Required to frequently stand, walk, stoop and climb. Employee must occasionally lift and/or move up to 50 pounds to lift, pull, push, or carry objects.  Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
   
• Work Environment: This position requires work in a production and office environment.  The production environment has a loud noise level and requires PPE (safety vest, face mask), ambient temperatures are warmer in the summer and colder in the winter, and may have exposure to vapors, chemicals, dust, and odors. Safety Vest and Face Mask PPE are required in any production and office areas.  Other PPE may be required related to specific tasks.