Sales Support Specialist - Erlanger, KY

MAIN FUNCTION: Sales Support Specialists play a vital role within our sales team, reporting to the Director of Sales Analytics. This is an entry-level position accountable for supporting the sales organization through training, analytics, and process support. Ultimately, this role is to ensure that our sales team can function effectively and meet the company’s and our customers ' objectives. Meant to help the sales team focus on selling, thereby contributing significantly to the company’s revenue goals. This position is responsible for maintaining processes related to key sales functions, account support, and phase-in support. This position will provide support to all NA Flavor locations, as needed.

Key Skills & Competencies

• Excellent verbal and written communication skills
• Strong customer interaction skills
• Information Seeking
• Excellent listener and communicator
• Highly organized
• Ability to collaborate with many different teams and personalities
• Decision-making skills
• Empathetic
  
  

DESCRIPTION OF WORK PERFORMED:

• Utilize available systems and databases to support sales and the broader business (LEAD, BW, Salesforce, etc.)
• Provide coverage for the team when traveling or out of the office
• Coordinate and assist with sales-related activities cross-functionally
• Provide support for phase-in entry and business case reviews
• Assist with onboarding and training of account managers
• Assist with sales manager inquiries into territory performance
• Support the RFI and RFP review process
• Understanding of processes that take a formula from development, through pricing, and upload to the system
• Approach changing, challenging situations with a focus on customer satisfaction and ADM’s best interest
• Develops a clear understanding and working knowledge of ADM products and services
• Understands and has strict adherence to corporate compliance policies & safety systems & programs
• Ensures that individual goals are aligned with company goals
• Works to attain positive, cooperative relationships with internal colleagues across divisions & responsibilities
• Portrays a positive image of the company and self when interacting with internal and external stakeholders
• Perform other duties as required\
  
  

REQUIREMENTS:

• Minimum of two to four (2-4) years’ experience in sales or sales support. Equivalent combinations of education and experience will be considered.
• Ability to develop and maintain effective working relationships with both internal & external customers.
• The ability to hear and speak clearly; read, comprehend, and communicate orally and in writing; and to effectively communicate in person, by telephone, and in written form.
• Computer competent, with demonstrated ability in the use of spreadsheets, databases, and word processing software.
• Proficient in Microsoft Office tools, including Word, Excel, and Outlook, with basic mathematics skills
• Working knowledge of a CRM system such as Salesforce
• The individual must be committed to corporate ethics policies & safety programs.
• Position requires sitting for prolonged periods, heavy phone use, and standing, bending, kneeling, and operating a keyboard.
  
  

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:107174BR

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$45,300.00 - $77,700.00

Benefits And Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
  
  

Additional Benefits Include

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
  
  

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

107174BR