Customer Quality Representative - Decatur, IL

Customer Quality Representative - Decatur, IL

Job Summary

The Customer Quality Representative within the Quality Center of Excellence platform will act as the liaison between customers and internal departments such as manufacturing sites and warehouses on all relevant quality‐related matters.

The Customer Quality Representative role is an experienced role within the Customer Quality team. This role provides quality‐based support for the ADM commercial, sales, customer service and production teams. The expectation is to provide support for Customer Quality specialists, collaborate with Product Stewards on more complex requests and address issues on day‐to‐day activities ensuring growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation is required to define, develop, and implement improvements within the supported business units to meet best in class production quality and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Customer Quality Manager.

Essential Job Functions

• Provide global quality support for ADM CoE BU associated products
• Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction
• Liaise between customers and internal departments as applicable on all relevant quality related matters
• Identify and manage risks in cooperation with plant quality department, as well as food and feed safety managers, understanding established risk assessments
• Communicate with customer base on all facets of quality and food safety details including, but not limited to, product specifications, analytical details, questionnaires, applications, food safety plans and product quality issues
• Document any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint, including final letter to customer
• Participate in customer audits as needed
• Assist Product Stewards, business, and sales managers with relevant projects
• Master information systems as needed to effectively perform tasks
• Respond to customer requests for standard/non‐standard documentation and questionnaires as needed
  
  

Job Qualifications:

• Bachelor’s degree preferred, in a science discipline preferred
• Minimum of 3 years with quality or technical related experience preferred
• Ability to understand technical properties and functionality of ingredients
• Strong organizational skills, including excellent written and verbal communication skills
• Developed interpersonal techniques, customer focused
• Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activities
  
  

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:114144BR