Account Manager - ADM Security Solutions

Overview

This supervisory role is based in the Dallas area and requires a dynamic, trustworthy leader committed to delivering superior customer service. The successful candidate will oversee a 24/7 security force, supervising officers across multiple shifts, and ensuring consistent operational excellence.

Responsibilities

o Lead by example to foster a culture of professionalism, integrity, and responsiveness.o Supervise and support security officers across various shifts, ensuring adherence to post orders and operational protocols.o Maintain comprehensive knowledge of the assigned property, including facilities, emergency procedures, contact lists, and special instructions.o Take full ownership of the account, proactively managing client relations and ensuring satisfaction.o Coordinate service delivery in collaboration with regional staff to meet and exceed client expectations.o Serve as a brand ambassador for both the client and ADM Security Solutions, representing both with professionalism.o Access control for guests, tenants and vendors.o Enforcement of client and company policies and procedures.o Observation and reporting of security concerns and safety hazards.o Conduct routine foot patrols throughout the property. o Reporting all pertinent issues and incidents to the operations manager, the client and other Admiral/ADM Department Managers as appropriate.o Interaction with a variety of people including clients, tenants, visitors, public safety officials, employees, and the general public.o Conduct on the job training for newly hired staff. o Assure proper use, and maintenance of all equipment used at the site by assigned officers (keys/key cards, cell phones, radios, etc.).o Responsible for scheduling officers to ensure complete coverage.o Conduct inspections of officers, appearances, licenses and uniforms.o Review written reports and sign-in sheets to ensure clarity, completeness, accuracy, and legibility.o Administer the appropriate level of disciplinary action to include proper documentation and performance improvement plans. o Review Post Orders and make recommendations for changes to senior management.o Report any major disciplinary problems or complaints of discrimination, sexual harassment, or unfair labor practices to ADM management immediately.o Attend meetings with ADM management and the client to provide updates and coordinate events at the site. o Perform other duties as assigned.

Qualifications

• Must be flexible as position is on call 24 hours a day, seven days a week.
• Must attend and successfully passed Admiral Leadership training.
• Must have at least 2 years of security supervisor experience or experience in a related field. A College degree may account for ½ of the experience qualification.
• Internal candidates must have an exemplary performance and attendance record with NO disciplines within a year of applying for this position
• Exceptional customer service skills
• Must be able to multitask
• Must be proficient with Microsoft office products and be able to operate and maintain site specific security programs

Admiral Security Services is an Equal Opportunity Employer E/O/E/M/F/D/V

VA # 11-1017