Group Account Director

About adm Indicia

adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI .

Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase . Everything we do is optimised through leading strategic capability and actioned through executional excellence.

Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

Our values

We are collaborative, we thrive through our relationships.

We are courageous , we create boldly and execute fearlessly.

We are authentic, we act with integrity and transparency.

We are pioneering, we win when we lead the way.

We are purpose-driven, we create meaningful, sustainable and profitable brand experiences.

The Group Account Director (GAD) is an innovative and strategic thinker able to articulate a clear vision. The GAD is a recognized leader of people in a client service intense environment. Has a track record of accomplishment in successfully growing volume, profitability, and client satisfaction. The GAD has financial management experience, and a clear understanding of how day-to-day and strategic decisions impact the P&L. The Group Account Director will report to SVP, Client Services.

Purpose of the Role:

Client Relationship Management

• Senior leadership role leading the client teams, developing and sustaining client relationships with the ability to advance and elevate relationships within an account
• Main point of contact for client stakeholders for all design, manufacturing, print, POS, and premium/incentive-related projects including preparing and leading all ongoing monthly and quarterly client performance reviews
• Work collaboratively with senior client stakeholders to identify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus and alternative manufacturing, print, POS, and premium/incentive-related items or programs in development to deliver value and enhance ROI for our clients
• Devise and deliver all internal and external process enhancements to ensure excellent and consistent delivery of our outsourcing procurement and service model, achieving all operational KPIs and satisfying all contractual obligations
• Align with the Key Account Management approach to track progress and measure client risk Business Development and Business Planning
• Participate in the formation of proposals for business expansion within existing client sites; ensure the successful introduction and implementation of new contracts or services
• Expand understanding of client’s business, their industry, and key developments
• Participate in the strategic planning process for the region and develop effective strategic plans and annual objectives for accounts
• Leverage cross functional people and capabilities within adm-Indicia to ensure all new business opportunities; acquisition or expansion, have agency in the position to win

Operational Management

• Ensure the continuous review and improvement of client metrics and reporting
• Develop and maintain flexible staffing targets based on profitability
• Manage the strategic allocation of resources • Foster a culture of excellence and ensure continuous improvement through the consistent employment of business best practices

Financial Management

• Responsible for successful P&L management, including delivering against budgets, revenue forecasting, and tracking performance KPIs
• Accountability for the overall financial performance of the accounts against budget
• Manage the budgeting process with the Commercial Finance Manager and Account Director
• Ensure all direct reports are clear about financial targets and annual business goals and support their achievements
• Ensure a structured plan for profit enhancement is in place and is monitored closely for performance People Management and Development
• Work closely with all levels, including senior and executive management, managers, and staff at client sites across the region
• Manage the selection, development, retention, motivation, and performance management of direct reports
• Ensure all Human Resources matters are managed effectively and consistently
• Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in place
• Manage the succession planning process for team members
• Identify and ensure training and professional development requirements of the team are established, executed, and monitored

Skills, Knowledge and Expertise:

• Bachelor’s degree with 10 years of experience working for a promotional products or procurement outsourcing agency, servicing CPG/retail client brand teams •
• Solid background and knowledge in POS Display production
• Exceptional client relationship management skills – professional, honest, direct, open, and approachable; extensive experience engaging and influencing cross-functional teams
• Proven experience driving top-line revenue growth and margin enhancement
• Excellent written and verbal communication skills
• Team player that leads by example with prior leadership and people management experience
• Excellent MS Office suite skills, including advanced knowledge of Excel and PowerPoint
• Problem solver with the ability to identify and clearly present innovative solutions
• Proven track record in managing overseas sourcing projects would be advantageous
• Ability to work in fast-paced environment
• Willingness to travel when required

Benefits:

• Medical, Dental, Vision, 401(k) match, and cell phone reimbursement
• Work Environment: Hybrid - 3 days/week in office
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts

Equal Opportunities

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.