Customer Relations Specialist

Overview
Join our FUN team as a Customer Relations Specialist, where your enthusiasm and exceptional communication skills will explode! Due to high consumer demand, Adkins Air is expanding and hiring motivated individuals for immediate openings in our Grand Rapids mi office. We specialize in advanced American-made certified air purification systems that dramatically improve indoor air quality for homes and businesses.

Our team works in a fun, upbeat, professional environment assisting customers, scheduling appointments, and demonstrating how our technology outperforms traditional products. No experiences necessary, we will train!this energetic role, you will serve as the frontline ambassador, providing outstanding customer support and fostering positive relationships. Your abilities and sales experience will empower you to deliver tailored solutions, ensuring every customer feels valued and understood. This paid position offers a vibrant environment dedicated to growth, collaboration, and making a real impact every day.

About Us:
Grand Rapids distributors of an advanced air purification technology, trusted worldwide. Our mission is to improve health, comfort, and quality of life by delivering cleaner indoor air to families and businesses throughout Michigan.

What We Offer:

• Base Pay: $25/hour plus commission
• Performance bonuses and incentives
• Paid training
• Flexible scheduling
• Positive, team-oriented culture
• Rapid advancement and management training programs

Ideal Candidate:

• Positive attitude and strong work ethic
• Comfortable speaking with people
• Coachable and goal-driven
• Interested in long-term growth and leadership opportunities
• Customer service, sales, or presentation experience is a plus (but not required)

Responsibilities

• Utilize strong communication skills to build rapport and ensure customer satisfaction across diverse client segments
• Conduct outbound calling campaigns to follow up on leads, schedule demos, gather feedback, or promote new offerings
• Manage data entry tasks accurately within CRM systems, maintaining up-to-date client records and interaction logs
• Assist customers with sales transactions, including cash handling and processing payments efficiently and securely
• Demonstrate excellent phone etiquette and active listening skills to understand customer needs thoroughly
• Collaborate with team members to analyze customer feedback and identify opportunities for service improvements

Requirements

• Strong communication skills with the ability to convey information clearly and professionally across various channels
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and general computer skills for data entry and documentation
• Demonstrated ability to handle cash transactions accurately while maintaining excellent customer service standards
• Experience in sales or upselling techniques to enhance customer engagement and business growth
• Knowledge of phone etiquette best practices combined with analysis skills to assess customer needs effectively

Pay: $25.00 - $100.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Referral program
• Work from home

Work Location: Hybrid remote in Wyoming, MI 49509

Salary : $25 - $100