Senior Manager Process and Change Lead LTD

GENERAL PURPOSE

The Senior Manager, Process & Change Lead is responsible for ensuring a specific transformation project is operationally viable, well-defined, and successfully adopted. This role leads process mapping, documentation, and change management, ensuring the business is ready to execute new ways of working at launch.

Key Responsibilities

PROCESS MAPPING & DESIGN

• Lead current-state and future-state process mapping for the project scope
• Facilitate workshops to define workflows, roles, handoffs, and decision points
• Design optimized, scalable processes leveraging AI capabilities ensuring human oversight
• Produce clear outputs: process maps, Standard Operating Procedures (SOPs), and supporting artifacts
• Identify current-state to future-state change impacts
  
  

CHANGE MANAGEMENT & ADOPTION

• Develop and execute a project-level change plan
• Stakeholder identification and impact assessments
• Communication strategy and rollout planDefine and track adoption KPIs (usage, compliance, behavior change)
• Partner with leaders to drive engagement and alignment
  

DOCUMENTAITON ENABLEMENT

• Create high-quality, actionable documentation:
• SOPs, job aids, playbooks, FAQs
• Establish a structured documentation repository (e.g., SharePoint/Confluence)
• Ensure documentation is usable, scalable, and easily maintainable post-launch
  

BUSINESS READINESS

• Define and manage readiness criteria for launch
• Ensure teams are trained and equipped to adopt new processes
• Support hypercare with documentation updates and feedback loops
  
  

PROJECT INTEGRATION

• Partner with Delivery lead to align:
• Process outputs with delivery milestones
• Change activities with rollout plan
• Participate in key project checkpoints and readiness reviews
  

Requirements

Must be able to flex schedule in order to support early morning calls ranging from 7am-9am PT and earlier if needed to collaborate with colleagues based in Europe.

Education & Experience

• Bachelor’s degree in Business, Operations, Information Systems, Industrial Engineering, or related field
• 7-10 years of experience in process mapping & improvement, transformation, or change management]
• Proven track record of leading process mapping and redesign initiatives
• Experience implementing change management strategies for cross-functional teams
• Experience supporting operational or digital transformation projects (AI/automation a plus)
• Familiarity with Customer Service, eCommerce Operations, or workflow-driven environments preferred
  
  

Hard Skills

• Detailed Process mapping (e.g. swimlanes)
• Process design and optimization techniques
• Change management frameworks preferred but flexible (e.g., ADKAR, Prosci, or equivalent)
• Documentation development:
• SOPs, playbooks, job aids, knowledge bases
• Training and enablement material creation
• Adoption and performance tracking (KPIs, feedback loops)
• Tools (preferred but flexible):
• Miro / Lucidchart / Visio
• Confluence / SharePoint / Knowledge management systems
• Survey tools / analytics for adoption tracking
• PowerPoint / Excel for executive reporting
• MS Teams for collaboration
  

Soft Skills

• Facilitation excellence: Leads workshops that drive clarity and decisions
• Empathy & stakeholder awareness: Understands impact of change on teams
• Clarity in communication: Simplifies complex processes into usable outputs
• Storytelling: Communicates the “why” behind change effectively
• Attention to detail: Produces high-quality, structured documentation
• Influence without authority: Drives adoption across distributed stakeholders
• Continuous improvement mindset: Iterates based on feedback and real-world use
• adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.
• Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.
• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. The working location of this position is Portland OR.
• Though our teammates hail from all corners of the world, our working language is English.
  
  

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.