Customer Service Representative

Cleveland, Ohio

At Adherex Group, we help manufacturers and industrial partners streamline supply chain operations through customized packaging, inventory management, and distribution solutions. We are committed to delivering responsive service, operational excellence, and long-term customer partnerships across a wide range of industries.

We are seeking a Customer Service Representative I to join our growing team. This role is ideal for someone who enjoys building customer relationships, solving problems, and working collaboratively across departments to ensure a strong customer experience.

The Customer Service Representative will support customers by managing inquiries, processing orders, maintaining account information, and coordinating with internal teams to ensure customer needs are met efficiently and accurately.

• Build and maintain customer relationships through phone, email, and other communication channels
• Process customer orders and ensure order accuracy
• Manage backlog and assist with customer forecasting to help avoid stockouts
• Respond to customer questions and resolve issues in a timely manner
• Coordinate with sales and purchasing teams to verify customer requirements
• Maintain accurate customer account records and interaction history
• Communicate effectively with both internal departments and external customers
• Support additional projects and responsibilities as assigned
  

• High school diploma or equivalent required
• Prior customer service experience preferred
• Strong communication and active listening skills
• Service-oriented mindset with strong problem-solving abilities
• Comfortable learning new software and systems
• Ability to work independently and manage multiple priorities

Adherex Group offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Employer-paid life insurance
• 401(k) safe harbor match
• Paid holidays, PTO and sick time
• Paid parental leave
• Wellness programs and EAP support
• Bonus and incentive opportunities
• Flexible scheduling and technology stipends for eligible roles

Depending on experience and qualifications, this position may be hired or later transitioned into a Customer Service Representative II role, with expanded responsibilities and increased ownership within the department.

Adherex Group is proud to be an Equal Opportunity Employer.