Medical Assistant Front and Back Office

Job Description

We are a growing, multi-location ADHD specialty clinic dedicated to providing exceptional patient care. We are seeking a dynamic, self-motivated, and dependable Medical Assistant to join our team. The ideal candidate is experienced in a fast-paced medical office and is comfortable performing both front office and back office responsibilities.

Position Requirements

This position requires flexibility and a willingness to travel. The selected candidate must:

• Have reliable transportation.
• Be willing to travel to any of our clinic locations as needed to provide coverage and support.
• Be available to work from our Tempe location every Wednesday.
• Be available to work from our Peoria location every Monday in our Call Center answering phone calls and Scheduling
• Be available to work from our Scottsdale location Tuesdays and Thursdays

Key Responsibilities

• Work a typical schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours may vary based on clinic location and operational needs.
• Ensure the day-to-day operations of the clinic run efficiently while providing exceptional patient care.
• Room patients, obtain and document vital signs, review medications, and update patient information in the electronic medical record (EMR).
• Perform EKGs, Urine Drug Screens (UDS), and administer QB Tests according to clinic protocols.
• Assist providers during patient visits and in-office procedures.
• Verify patient insurance benefits and eligibility.
• Check patients in and out efficiently while maintaining a positive patient experience.
• Schedule new and follow-up appointments.
• Collect co-pays, outstanding patient balances, and process patient payments accurately.
• Process referrals and complete prior authorizations in a timely manner.
• Return patient phone calls and respond to patient questions, concerns, and requests with professionalism and compassion.
• Prepare patient charts, complete forms management, and maintain accurate documentation in the EMR.
• Deliver excellent customer service through all forms of communication, including in person, by phone, and electronically.
• Accurately follow all clinic policies, procedures, and compliance standards.
• Support clinic operations at other locations when coverage is needed.
• Perform other duties as assigned by management.

Qualifications

• Previous experience as a Medical Assistant in a busy medical office preferred.
• Proficient in obtaining and documenting vital signs and rooming patients.
• Experience performing EKGs, Urine Drug Screens (UDS), and QB Tests is preferred (or willingness to be trained).
• Experience with patient scheduling, insurance verification, and front office operations.
• Knowledge of prior authorizations, referrals, patient callbacks, and medical documentation.
• Experience collecting co-pays and outstanding patient balances.
• Proficiency with electronic medical records (EMR).
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to work independently while collaborating effectively with a team.
• Reliable, dependable, and committed to providing outstanding patient care.

If you are a motivated Medical Assistant looking to join a collaborative team dedicated to serving patients at our ADHD specialty clinic, we encourage you to apply!

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance

Work Location: In person

Salary : $19 - $22