What are the responsibilities and job description for the Remote Customer Service Associate-ADF position at ADF Medical?
Remote Customer Service Associate ADF Medical Services Inc.
We're looking for a friendly, reliable Remote Customer Service Associate to support our patients and clients from the comfort of your home. If you're a people person with great communication skills, this role is for you.
Role: Remote Customer Service Associate
Department: Customer Support Location: Fully Remote T
Type: Full-Time / Part-Time
What You'll Do:
ntzWDHmPmW
We're looking for a friendly, reliable Remote Customer Service Associate to support our patients and clients from the comfort of your home. If you're a people person with great communication skills, this role is for you.
Role: Remote Customer Service Associate
Department: Customer Support Location: Fully Remote T
Type: Full-Time / Part-Time
What You'll Do:
- Handle inbound calls, emails, and/or chat inquiries from patients and clients
- Assist with appointment scheduling, billing questions, and service information
- Accurately document all interactions in our system
- Escalate issues to the right team when needed
- Maintain patient confidentiality in accordance with HIPAA guidelines
- 1–2 years of customer service experience (remote experience is a plus)
- Strong verbal and written communication skills
- Reliable internet connection and a quiet home workspace
- Basic computer proficiency and ability to learn new systems quickly
- Healthcare or medical background is a plus but not required
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options
- Career growth opportunities within ADF Medical Services
ntzWDHmPmW