What are the responsibilities and job description for the Customer Support Specialist position at ADF Medical?
📋 JOB OPENING — Customer Support Specialist ADF Medical Services Inc.
We're hiring a passionate and professional Customer Support Specialist to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills — we'd love to have you on our team.
Role: Customer Support Specialist
Department: Customer Support & Patient Services
Location: Remote / On-Site
Type: Full-Time / Part-Time
What You'll Do:
- Handle inbound calls, emails, and chat inquiries from patients and clients
- Provide accurate and timely information on services, appointments, and billing
- Resolve customer complaints and concerns with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full issue resolution
- Collaborate with internal departments to address complex inquiries
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and performance KPIs
What We're Looking For:
- 1–2 years of customer support or patient service experience
- Excellent verbal and written communication skills
- Strong problem solving and conflict resolution abilities
- Proficiency in CRM tools and basic computer applications
- Ability to work independently and as part of a team
- Reliable internet connection and quiet home workspace
- Healthcare or medical background is a plus but not required
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options
- Career growth opportunities within ADF Medical Services