What are the responsibilities and job description for the Online Customer Service Representative position at ADF Medical Services Inc.?
We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team.
Role: Online Customer Service Representative
Department: Customer Support & Patient Services
Location: Fully Remote 🕐 Type: Full-Time / Part-Time
What You'll Do:
- Handle patient and client inquiries through email, chat, and online support channels
- Provide accurate and helpful information on services, scheduling, billing, and general support
- Resolve customer concerns and complaints with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full resolution and satisfaction
- Escalate complex or sensitive issues to the appropriate department promptly
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and service quality standards
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options
- Supportive team culture and ongoing coaching
- Career growth and advancement opportunities within ADF Medical Services