What are the responsibilities and job description for the Online Chat Support position at ADF Medical Services Inc.?
Online Chat Support ADF Medical Services Inc.
We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.
Role: Online Chat Support Agent
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Full-Time / Part-Time
Respond to patient and client inquiries in real time via our online chat platform
Provide accurate information on medical services, appointments, billing, and general support
Handle multiple chat conversations simultaneously with professionalism and accuracy
Log and document all chat interactions in our support and CRM systems
Escalate unresolved or complex issues to the appropriate team or department
Deliver a warm, helpful, and professional experience in every interaction
Adhere strictly to HIPAA guidelines and patient confidentiality policies
Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible shift options including evenings and weekends
Career growth and advancement opportunities within ADF Medical Services